Program Manager, Relo Ops Excellence, Relo Ops Integration, RLOI
Bellevue, WAJob$83–130K/yrSeen 2w agoSeen in employer's feed 6 days ago
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At a glance
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Job overview
The Program Manager will work with product, program, software development, and operations stakeholders to improve Customer Returns and ReCommerce processes and tools. The role manages established programs for operations teams and owns scoping, designing, and implementing operational capabilities, process improvements, standard operating procedures, field tools, dashboards, and cross-functional projects. The team focuses on performance efficiencies while maintaining or raising quality.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.
We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve the Customer Returns and ReCommerce processes and tools. You will manage established programs for our operations teams to ensure the best associate and customer experience.
Key job responsibilities
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Operational capabilities to support new business needs
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Operational processes to reduce cost through performance efficiencies
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Standard Operating Procedures to ensure compliance, quality, and scalability
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Field tools and dashboards to assist with execution of brilliant basic pillars
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Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders
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Create dashboards and track success metrics
A day in the life
The Program Managers of the OI team own scoping, designing, and implementing:
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Operational capabilities to support new business needs
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Operational processes to reduce cost through performance efficiencies
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Standard Operating Procedures to ensure compliance, quality, and scalability
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Field tools and dashboards to assist with execution of brilliant basic pillars
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Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders
About the team
The ReLo Ops Integration (RLOI) team innovates across all aspects of ReLo UTR operations (Crets, AW, Specialty, External Repairs) to drive performance efficiencies while maintaining or raising the quality bar. Scalable long-term processes drive the team’s vision yet do not hamper a culture of implementing scrappy, quick wins for pilots and continuous improvement.
Basic Qualifications
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3+ years of program or project management experience
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3+ years of defining and implementing process improvement initiatives using data and metrics experience
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Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
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Experience using data and metrics to determine and drive improvements
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Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
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3+ years of driving end to end delivery, and communicating results to senior leadership experience
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3+ years of driving process improvements experience
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Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
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Experience building processes, project management, and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
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USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually
How this job compares
Set against the 10,791 open Program Management jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This posting$83–130K/yr
- Washington median$127–200K/yr461 salary ranges
- US median$127–201K/yr7,803 salary ranges
This range's midpoint, $106K, is 34% below the Washington median midpoint ($162K) — in the lowest quarter of Program Management salary ranges in Washington.
- Openings
- Olive Jobs lists 524 open Program Management jobs in Washington and 10,791 across the US. 5% of them nationwide are listed as remote or flexible.
- Hiring the most in Washington
- Amazon (this employer)232 open
- Microsoft Corporation40 open
- Oracle30 open
- Experience
- This posting asks for at least 3 years of experience — less than three in four Program Management postings that state a minimum ask for (median 7 years, across 9,229 postings).
- Education
- 4,131 of the 10,791 open Program Management jobs (38%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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