On-Call Coordinator

Please note this is a salaried position. 50% of the time is scheduled, agreed-upon work hours, and 50% are on-call triage hours. Cheer is a high-touch, client-focused home care company dedicated to delivering exceptional, compassionate care. Our team operates with a strong commitment to responsiveness, professionalism, and supporting both our clients and caregivers, especially when it matters most. Position Overview We are seeking a calm, resourceful, and highly organized After-Hours Care Manager & Scheduler to oversee operations outside of standard business hours. This role is critical in ensuring seamless care delivery, handling urgent situations, and supporting both clients and caregivers overnight and on weekends. An RN, LVN, or MSW would be perfect for the role. This is not a passive on-call role, you will be actively managing schedules, responding to real-time needs, and making decisions that directly impact client care. Key Responsibilities

• Serve as the primary point of contact for all after-hours calls (clients, families, caregivers, facilities)
• Manage and adjust caregiver schedules in real-time due to call-outs, emergencies, or changing client needs
• Coordinate last-minute shift coverage, including outreach to available caregivers, and/or fill-in for the shift
• Provide care management support, including problem-solving for client or caregiver concerns
• Complete and attend starts of care
• Oversee hospital discharges
• Complete routine check-ins with caregivers, and clients
• Triage and escalate urgent situations appropriately
• Document all interactions, schedule changes, and incidents clearly and promptly
• Communicate important updates to the daytime team for continuity of care
• Ensure company standards, policies, and client expectations are upheld at all times

Schedule You shall be available to perform your duties during the following periods:

• Beginning at 5:00 p.m. and ending at 8:30pm, Wednesday through Friday, you will be scheduled for 3 hours in which you will be tasked to perform any of the aforementioned responsibilities. Following the three hours, you shall be available for any on-call duties from 8:30pm until 7:15am the following morning.
• Saturdays, and Sundays, your shift will begin at 3pm and end at 8:30pm, with your on-call duties beginning at 8:30pm and ending the following morning at 6am.
• Staff meetings beginning at 9:15 am on each Monday, and at 2:30 pm on each Wednesday for a duration of one (1) hour.
• To the extent not covered by the preceding subparts (i) and (ii), beginning at 5:00 p.m. on any day preceding a Holiday and ending at 8:00 a.m. on the day immediately following that Holiday.
• You will have Monday, and Tuesday off, every week.

Preferred

• Experience in a fast-paced home care agency
• RN, LVN or MSW preferred
• Prior after-hours or on-call coordination experience
• Familiarity with platforms such as AxisCare or similar systems

Who This Role is Perfect For Someone who: Thrives in fast-moving environments Stays calm under pressure (“the calm in the storm”) Enjoys solving problems and helping people in real time Takes ownership and follows through

Requirements What Success Looks Like

• Calm, confident handling of high-pressure or urgent situations
• Minimal missed shifts and strong coverage reliability
• Clear, timely communication across all positions
• High client and caregiver satisfaction during after-hours periods

Qualifications

• Experience in home care, home health, healthcare staffing, or care coordination
• Strong scheduling and logistics management skills
• Ability to think quickly and make sound decisions independently
• Excellent communication skills (phone, text, and written)
• Tech-savvy and comfortable with scheduling software and documentation systems
• Highly dependable with strong accountability—this role is critical coverage

Benefits Compensation & Benefits

• Competitive salaried position (based on experience) 73k to 75k
• Opportunity for performance-based bonuses
• Supportive, team-oriented culture
• 401k and matching 4%
• Health (Anthem or Kaiser), Dental, and Vision Insurance
• Meaningful work making a real impact in people’s lives