Program Administrator

Strategic Portfolio Leadership and Product Development Lead the full product lifecycle, from ideation through launch and ongoing optimization, for an assigned portfolio of continuing and professional education programs, applying adult learning principles and design best practices. Responsibilities include:Owning and articulating a compelling product vision and multi-year growth strategy for current programs and future portfolio expansionDirecting end-to-end course development from concept through launch, including curriculum architecture, content sequencing, and assessment design in close partnership with instructors, subject matter experts, and instructional designersSetting project timelines, milestones, and deliverables, and holding internal and external partners accountable to themMaking data-informed decisions on pricing, positioning, and competitive differentiationIdentifying market opportunities and translating them into concrete business requirements, new program concepts, and program enhancementsServing as the primary relationship manager and decision-maker for vendors and instructors, including recruitment, contracting, performance oversight, and renewal or termination decisionsEnsuring curriculum quality and optimal student experience across all delivery channels, including relevant Learning Management SystemsProviding hands-on operational leadership and real-time problem-solving as neededMarket Intelligence, Compliance and Financial Performance Serve as the definitive subject matter authority on market dynamics, industry standards, and program performance for assigned portfolio. This includes:Leading ongoing competitive analysis and needs assessments to keep programs relevant, differentiated, and future-readyMonitoring industry trends through professional association engagement, expert networks, and current literature, and translating findings into actionable recommendationsEnsuring full compliance with applicable accreditation and university requirementsOwning full program financial performance: managing direct costs, producing PandL statements, setting financial goals, and delivering portfolio performance reports to leadershipUsing student evaluation data and program metrics to drive continuous improvement and inform decisions on future offeringsStakeholder Engagement and Cross-functional Collaboration Operate as a communicator, connector, and thought leader across the organization, including:Building alignment with colleagues, unit directors, and senior leadership through regular, structured updates and strategic recommendationsLeading cross-unit collaboration to advance shared goals and resolve challengesRepresenting the program portfolio in planning discussions on future product direction and organizational growth opportunitiesMaintaining thorough documentation to support continuity, transparency, and accountability