Assistant Front Office Manager
LANCASTER, PAFull-time$52–56K/yrSeen 2w agoSeen in employer's feed 1w ago
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At a glance
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Requirements
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Job overview
Aimbridge Hospitality is hiring a Front Desk Manager OEM to lead front office operations and deliver a strong guest experience. The manager oversees team performance, service standards, problem-solving, communication, and room revenue strategies. This is a full-time, overtime-eligible management position at a hotel in Lancaster, Pennsylvania. The hotel is operated by an independent franchisee, which is the employer and controls its employment policies and practices.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Additional Information
Job Number 26142058
Job Category Rooms & Guest Services Operations
Location 25 South Queen Street, LANCASTER PA 17603, United States VIEW ON MAP (https://www.google.com/maps?q=25%20South%20Queen%20Street%2C%20LANCASTER%20PA%2017603%2C%20United%20States)
Schedule Full Time
Located Remotely? N
Position Type Management
Pay Range: $52,000 - $56,000
Expiration Date: 12/14/2026
Additional Information: This hotel is owned and operated by an independent franchisee, Aimbridge Hospitality . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Join Our Team as a Front Desk Manager OEM!
At Aimbridge Hospitality , we’re all about creating standout guest experiences—and as our Front Desk Manager OEM , you’ll be leading the charge. You’ll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.
This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.
KEY SKILLS/RESPONSIBILITIES
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Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
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Front Desk Leader : Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
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Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
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Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.
EDUCATION & EXPERIENCE
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2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
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5+ years of progressive experience in a hotel or related field with supervisory experience
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Proficient in Windows operating systems, spreadsheets, and word processing.
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Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
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Valid driver's license from the applicable state.
Biweekly pay. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
This company is an equal opportunity employer.
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How this job compares
Set against the 1,093 open Guest Services jobs on Olive Jobs, counted November 13, 2026.
- Pay
- This posting$52–56K/yr
- US median$71–80K/yr96 salary ranges
This range's midpoint, $54K, is 28% below the US median midpoint ($75K) — in the lowest quarter of Guest Services salary ranges across the US.
- Openings
- Olive Jobs lists 44 open Guest Services jobs in Pennsylvania and 1,093 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Pennsylvania
- Vail Resorts7 open
- Marriott (this employer)6 open
- IHG4 open
- Experience
- This posting asks for at least 5 years of experience — more than three in four Guest Services postings that state a minimum ask for (median 2 years, across 294 postings).
- Education
- 5 of the 1,093 open Guest Services jobs (under 1%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 13, 2026. Figures based on too few postings are left out.
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