Communications Specialist

Role Overview: The Communications Specialist is responsible for researching, writing, editing and updating provider and/or member communications to support Plan health education, training, instruction and outreach initiatives.

Work Arrangement:

• Remote – This position is fully remote.The Associate must reside in Michigan (MI) and be able to attend monthly meeting as needed in Southfield, MI office.

• Availability required during Eastern Standard Time (EST) hours

• Reliable high‑speed internet required (minimum 50 Mbps download / 5 Mbps upload)

• Associates residing in states where reimbursement is required by contract, law, or regulation may submit eligible expenses for reimbursement

Responsibilities:

• Assists in developing, writing, editing, and distributing print and electronic member/provider communications, policy documents, website content, and educational materials using plain language principles, ensuring alignment with company values and regulatory guidelines.

• Comply with industry standards and corporate communication policies.

• Applies knowledge of federal and state regulations such as the Section 1557 (non-discrimination in healthcare), and Americans with Disabilities Act (ADA) requirements in the creation of communication materials.

• Understands contractual requirements and National Committee for Quality Assurance (NCQA) standards to ensure all member/provider communications are compliant.

• Assists with cultural reviews of materials to ensure messaging is relevant and resonates with diverse cultural backgrounds.

• Ensures that that print and electronic communications are culturally appropriate and can be easily understood by persons with limited health literacy and limited English proficiency.

• Stays informed about industry trends and best practices in inclusive communications and regulatory requirements.

• Supports the implementation of internal and external communication strategies for company initiatives, programs, and campaigns.

• Effectively collaborates with internal legal, compliance, and customer support services teams to align messaging with corporate and inclusivity goals.

Education & Experience:

• Bachelor’s degree in communication, marketing, or English writing or related field.

• 1 to 4 years of experience in communications or marketing preferred.

• Familiarity with Associated Press (AP) style or other publishing and journalistic guidelines.

Skills & Abilities:

• Strong writing, editing, proofreading, and communication skills.

• Knowledge of plain language, health literacy, and inclusive communication principles.

• Understanding of Americans with Disabilities Act (ADA), Section 1557, and National Committee for Quality Assurance (NCQA) communication requirements.

• Ability to develop culturally appropriate communications for diverse populations and individuals with limited English proficiency.

• Strong attention to detail with the ability to ensure accuracy and regulatory compliance.

• Ability to collaborate effectively with legal, compliance, customer service, and other cross-functional teams.

• Strong organizational and time-management skills with the ability to manage multiple communication projects and deadlines.

As a company, we support internal diversity through:

Recruiting. We are an equal opportunity employer. We do not discriminate on the basis of age, race, ethnicity, gender, religion, sexual orientation, or disability. Our inclusive, equitable approach to recruiting and hiring reinforces our commitment to DEI.