
Mgr, Field Service
ALBANY, NY · HybridJobSeen 1w agoSeen in employer's feed 3 days ago
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At a glance
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Job overview
The Customer Support Business Group provides customer support and lifecycle solutions for Lam’s installed equipment. The Field Service Manager directs technical and administrative support activities at client sites, including installation, repair, preventive maintenance, and engineering change upgrades. The role also coordinates personnel for critical situations, maintains communication to resolve technical problems, and selects, develops, and evaluates personnel.
Skills & qualifications
Qualifications
Full job description
The group you'll be a part ofThe Customer Support Business Group focuses on enabling our customers with premier customersupport throughout their lifecycle with Lam. We drive performance, productivity, safety, andquality of customers installed base performance and deliver service and lifecycle solutionsfor their most critical equipment and processes.The impact you'll makeDirects the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department's attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.What you'll doWho we're looking for * Bachelor's degree or equivalent with 4-6 years of supervisory experience.Preferred qualificationsOur commitmentWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.Our Perks and Benefits At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
How this job compares
Set against the 2,181 open Customer Support jobs on Olive Jobs, counted November 8, 2026.
- Pay
- This postingNot listed
- New York median$80–113K/yr88 salary ranges
- New York median$24–29/hr30 hourly ranges
- Openings
- Olive Jobs lists 147 open Customer Support jobs in New York and 2,181 across the US. 13% of them nationwide are listed as remote or flexible.
- Experience
- This posting asks for at least 4 years of experience; Customer Support postings that state a minimum ask for 3 years at the median (1,449 postings).
- Education
- 229 of the 2,181 open Customer Support jobs (10%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 8, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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