Outreach Program Coordinator � Family Engagement amp; Membership

Plan and execute all family engagement programs and events for Texas Parents, including but not limited to Orientation, Family Weekend, Moov-In Mixer, regional gatherings, webinars, and other engagement opportunities. Ensure all experiences are elevated, welcoming, and accessible.Administer the Texas Parents Association stewardship program. Involves processing Texas Parents Association supporting levels of membership including entering and maintaining accurate member information into the database and VIP systems both manually and by downloads. Act as the first point of contact for member assistance for online inquiries and incoming phone calls. Ensure all donors receive a personalized thank you from Texas Parents.Provide the highest standard of customer service in person, over the phone, and via email, acting as primary point of contact for Texas Parents. Represent the department well by speaking knowledgeably and composing professional written responses with concise language and proper grammar. Advise, counsel, reassure and problem-solve for parents contacting the office. Assist parents/family within the University's complex structure, culture and systems, and policies and procedures to reach desired outcomes. Proactively acquire institutional knowledge that will aid in assisting the parent and family constituency.Facilitate membership renewal program, administering strategies developed to encourage member retention and foster a sense of community. Oversee cycle for Texas Parents supporting member benefits of mailout including producing the membership welcome letter and merchandise, package delivery, including but not limited to, electronic request-to-ship form audit, log-in packages upon arrival, package tracking, notify student for pick-up, and completing necessary steps to transfer package/mail into students possession.Coordinate Family Orientation membership sign-up stations, hire, supervise and train Membership Orientation Student Leaders on use of the online sign-up system and database as well as the membership structure and offerings. Educate volunteers on membership fulfillment responsibilities and troubleshoot any technical problems.Cultivate and maintain campus and vendor partnership relations to enhance member benefit offerings. Cold call and act as point of contact with local hotels to establish Family Orientation hotel options and membership benefits.Assess all family engagement and membership initiatives through data collection and analysis. Develop strategic reports and actionable insights for the Associate Director, and ensure accuracy of departmental reporting, including digital engagement metrics, membership tracking, and Family Orientation salesServe as a contributing staff member in a team-centric and collaborative environment, functioning capably in a dynamic, fast-paced office, create and maintain standard operating procedures for assigned processes and procedures. Serve as an essential worker, and occasionally report to work, either in-person or remotely, during times of emergency closures. Substitute for other staff as necessary. Keep abreast of current events as they pertain to students and their families, and perform other tasks as assigned.