Level 1 Service Desk
Plano, TXJobSeen todaySeen in employer's feed today
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Job overview
Insight Global is seeking Level 1 Service Desk support for a municipality’s Microsoft refresh project. The role is onsite, primarily handling incoming calls from internal employees, troubleshooting issues by phone, drafting and managing tickets, and escalating issues as needed. Some issues require hands-on support and local travel to other Plano locations. The position also involves closing approximately 100 tickets per month.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
This large municipality is needing extra help in their refresh project. We are looking for people that can help with a Microsoft refresh. This will be an onsite 8-5 M-F position. 85% of the role will be phone support where they would be taking incoming calls from internal employees and drafting tickets, trouble shooting over the phone, or escalating the issue up. They will be managing tickets in the ticket portals and expected to close out around 100 tickets per month. Some issues may require hands on which will involve local travel around Plano to other locations.
Skills and Requirements
Direct experience with doing a Microsoft refresh or upgrade Direct Experience with Hardware and Software Trouble Shooting Windows 10 experience Experience Remoting into users and troubleshooting using remote software Imaging experience specifically with SCCM Intune, Ipad or Mobile device Troubleshooting Microsoft and Adobe trouble shooting experience Ticketing system experience (service now preferred) Excellent customer service and communication Comptia certifications
Microsoft certifications
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
How this job compares
Set against the 2,749 open IT Support jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This postingNot listed
- Texas median$66–90K/yr44 salary ranges
- Texas median$25–34/hr61 hourly ranges
- Openings
- Olive Jobs lists 197 open IT Support jobs in Texas and 2,749 across the US. 3% of them nationwide are listed as remote or flexible.
- Hiring the most in Texas
- Amazon22 open
- TEKsystems11 open
- Lone Star College10 open
- Experience
- IT Support postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 4 years (1,916 postings).
- Education
- 241 of the 2,749 open IT Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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