Campus Technology Assistant - Administration Building (CTA Admin)

Pay Grade: 750 (Min $19.31 per hr) Work Days: 226

Primary Purpose: To oversee and ensure the smooth operation of all technology at the administrative facilities

Qualifications: Education/Certification:

• High school diploma or equivalent
• Valid Texas Driver's license and driving record that is insurable with Plano ISD's insurance carrier

Special Knowledge/Skills:

• Possess a general knowledge of Windows 10 Operating System/Chrome OS and how PISD/Boardroom equipment is assembled and operated
• Proficient with the use of Microsoft Office Suite
• Ability to prioritize work and meet deadlines, to be self-motivated and directed
• Effective communication, interpersonal, and file management skills
• Ability to use Command Prompt to verify IP address of systems
• Ability to change bios boot order when required
• Ability to maintain accurate inventory records across various buildings

Experience:

• Previous experience troubleshooting computers, printers, audio-visual equipment, and scanners
• One year of PISD Campus technology support (preferred)

Major Responsibilities and Duties:

• Maintain computers, printers and all technology functioning for administrative staff
• Reimage workstations and laptops as required
• Troubleshoot all types of technology hardware and software. This includes CPU's, monitors, cables, printers, keyboards, mice, headphones, speakers, advanced audio/visual equipment, and mobile devices
• Responsible for protecting the integrity of the network by only loading district approved software on individual workstations
• Submit Repair tickets, making every effort to diagnose the problem so the repair call can be assigned and handled in an efficient manner
• Maintain printers for ease of use by staff such as proper settings on control panels, assign workstations to printers, and clear print queues
• Change Staff network passwords/unlock accounts
• Update files as needed for various high profile presentations when directed by the Technology Operations Department
• Serve as support for Windows platform
• Serve as the building contact for the Technology staff or vendor support staff in various buildings
• Coordinate and participate in the delivery and setup of equipment
• Serve as building coordinator whenever network maintenance is scheduled
• Serve as communication liaison between Technology Operations Department and campus staff; communicate with building staff the district Acceptable Use Guidelines
• Maintain technology inventory database; maintain and keep adequate supplies of printer toner cartridges in inventory
• Record and report theft of equipment and file necessary reports with police
• Serve on building technology committees
• Follow all rules, regulations, and policies of Plano ISD and follow directives from superiors
• Follow attendance policy as assigned by supervisor
• Perform other functions that may be assigned by the administration and/or supervisor

Equipment Used:

• Computer, printer, AV equipment, peripheral devices, copier, scanner and Personal vehicle

Working Conditions: Mental Demands:

• Reading; ability to communicate effectively (verbal and written); maintain emotional control under stress; work with frequent interruptions

Physical Demands/Environmental Factors:

• Frequent standing, stooping, bending, kneeling, pushing and pulling; prolonged use of computer and repetitive hand motions; occasional lifting up to 50 pounds

SM110926