Junior Product Quality Engineer

Job Duties

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Junior Product Quality Engineer

We are seeking a Junior Product Quality Engineer to join a growing Product Quality organization supporting customer-facing hardware and product quality initiatives. This is a strong opportunity for an engineer early in their career who wants to expand their technical expertise, work directly with customers, and take ownership of real-world product quality issues.

The Junior Product Quality Engineer will serve as an important link between customers and internal Engineering, Quality, and Supply Chain teams. This person will investigate field and customer issues, analyze quality data, troubleshoot hardware and manufacturing problems, identify recurring or systemic issues, and drive problems toward resolution.

Responsibilities

Manage customer-facing product quality issues across an assigned product and customer base

Communicate directly with customers regarding product issues and escalations

Gather and analyze field quality data to identify product trends and recurring issues

Investigate hardware, manufacturing, product design, and other product-quality concerns

Perform root cause and failure analysis on product issues

Identify systemic quality problems across customers and products

Partner with Engineering, Quality, Manufacturing, and Supply Chain teams to drive resolution

Serve as the voice of the customer within the organization

Track ongoing customer issues through investigation and resolution

Balance technical problem solving with customer and account management responsibilities

Support continuous improvement initiatives related to product and field quality

Explore opportunities to leverage quality data and emerging AI capabilities

Required Qualifications

2-5+ years of experience in Product Quality, Customer Quality, Field Quality, Hardware Quality, or a related engineering discipline

Experience supporting hardware or physical products

Experience investigating manufacturing, design, field, or product-quality issues

Strong troubleshooting and root cause analysis skills

Experience analyzing field or product-quality data

Ability to identify recurring and systemic quality issues

Experience communicating directly with customers and managing escalated technical issues

Strong cross-functional communication skills

Ability to collaborate effectively with Engineering, Quality, Manufacturing, and Supply Chain organizations

Strong ownership mentality with the ability to drive issues from initial investigation through resolution

Preferred Qualifications

Experience within networking, telecommunications, electronics, computer hardware, or a similar technical product environment

Technical account management or customer issue ownership experience

Strong field/product quality data analysis experience

Familiarity with structured problem-solving methodologies such as 8D, root cause analysis, corrective actions, or failure analysis

Interest or experience utilizing AI and data-driven approaches within engineering or quality organizationsBeacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjUyODE0LjEzNzk4QGJlYWNvbmhpbGxjb21wLmFwbGl0cmFrLmNvbQ

Minimum Education Required

Not Specified

Minimum Experience Required

Not Specified

Shift

First (Day)

Number of Openings

1

Compensation

$100,000.00 - $101,000.00 / Annually

Postal Code

55155

Job Type

Full Time

Place of Work

On-site

Requisition ID

111223

Job Benefits

See job description