Information Technology Specialist

: GENERAL STATEMENT OF JOB This is the first of seven levels in the Information Technology - Infrastructure series. Incumbents provide technical support and problem solving to end-users. Responsibilities may include identifying and correcting routine issues with hardware and software; monitoring and responding to help desk calls; purchasing equipment; installing hardware and software; providing direction to users in the appropriate use of hardware and software; formatting and loading operating systems; and recommending hardware and software to users. : SPECIFIC DUTIES AND RESPONSIBILITIES - Provides technical support to end-users by responding to questions regarding hardware and software malfunctions. - Installs and troubleshoots hardware, software, and operating systems. - Prepares and configures workstations which includes formatting and loading operating systems and running cable for new installations. - Instructs students/staff on hardware and software use; recommends hardware and software for end-user needs. - Sets up operating equipment for recording and streaming City Council meetings. - Maintains records of activities and prepares operational reports. - Performs other work as required. : MINIMUM EDUCATION AND TRAINING Education and Experience - High school diploma or GED equivalent. - No experience required. License and Certifications - CJIS certified (Criminal Justice Information Systems) (Must be ontained within six (6) months of hire.). - CompTIA A+ certified. - Possession of a valid drivers license. : MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED Knowledge, Skills, and Abilities: Knowledge of: - Applicable hardware, software, and peripheral equipment. - Customer service principles. - Diagnostic analyzer tools and equipment. - Basic training techniques. - Recordkeeping principles. Skill in: - Troubleshooting and repairing hardware, software, and operating systems. - Utilizing diagnostic analyzers and related equipment and tools. - Installing hardware and software. - Providing end-user support. - Communicating technical information to a non-technical audience. - Maintaining records. - Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction. Physical Requirements : The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to or constantly to move objects. Additionally, the following physical abilities are required: - Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. - Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling. - Grasping: Applying pressure to an object with the fingers and palm. - Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound. - Mental Acuity: Making rational decisions through sound logic and deductive processes. - Reaching: Extending hand(s) and arm(s) in any direction. - Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers. - Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurat ly and concisely. - Standing: Particularly for sustained periods of time. - Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. - Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading. - Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.