Help Desk 1

Description We are looking for a customer-focused Help Desk 1 specialist to provide frontline technical support for end users in California. This Long-term Contract position is ideal for someone who enjoys resolving everyday IT issues, supporting Windows-based environments, and delivering dependable service through a structured ticketing process. The role will work closely with users to troubleshoot hardware and software concerns while helping maintain a stable and efficient desktop support experience.

Responsibilities:

• Respond to incoming support requests and document, track, and update incidents through the service desk ticketing system.

• Troubleshoot day-to-day desktop, laptop, and peripheral issues affecting Microsoft Windows users and restore functionality in a timely manner.

• Assist employees with account access, password support, and basic user administration within Active Directory.

• Diagnose and resolve common Windows 10 and Windows 11 problems related to system performance, configuration, and user settings.

• Provide clear technical guidance to end users, explaining solutions in a clear and easy-to-understand manner.

• Escalate more complex technical issues to the appropriate support teams while ensuring accurate notes and follow-up are maintained.

• Support workstation setup, software installation, and basic device configuration as needed for business operations. Requirements • Hands-on experience providing help desk or desktop support in a Windows-based environment.

• Working knowledge of Active Directory for basic account and access-related tasks.

• Familiarity with troubleshooting Microsoft Windows systems, including Windows 10 and Windows 11.

• Experience managing and updating service desk tickets with strong attention to detail.

• Solid understanding of basic troubleshooting methods for hardware, software, and user access issues.

• Strong communication skills with the ability to deliver responsive and detail-oriented end-user support.

• Ability to prioritize multiple support requests and work effectively in a fast-paced setting.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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