Lead, Strategy & Ops ( Global Customer Services )

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

As a Lead, Strategy & Ops aligned to our Global Customer Services (GCS) organization, you will be a leader directly contributing to Palo Alto Network’s overall strategy and success.

You will partner with senior leaders and cross-functional teams to develop and execute strategy, accelerating our Support Transformation.

This role calls for a hands-on, strategic leader who can design, influence, and execute high-impact initiatives end-to-end.

You will excel in a dynamic, fast-moving environment that values innovation, problem-solving, and continuous improvement.

Your work will directly inform company strategy and deliver impact at scale.

Core Responsibilities:

• Apply first-principles thinking to deconstruct complex problems and design pragmatic, high-impact strategies that advance business priorities.

• Synthesize diverse data sources into actionable insights that enable clear, confident decision-making at all levels of the organization.

• Deliver concise, compelling materials for executive audiences, including business cases and strategic plans that drive measurable outcomes

• Perform advanced qualitative and quantitative analyses to identify product serviceability enhancements, and partner directly with R&D and Engineering leaders to prioritize product enhancements.

• Demonstrate full end-to-end accountability for strategic outcome delivery, from initial strategy development, to execution and rollout.

• Serve as the primary strategic liaison between Support Operations, Engineering, and executive leadership.

• Synthesize complex technical data into high-impact recommendations, chairing interlock forums to align cross-functional priorities with broader company goals.

Qualifications

• First-Principles Problem Solving: Ability to structure complex, ambiguous business problems into actionable strategies.

• Demonstrated experience acting as a catalyst who drives end-to-end initiative execution rather than delivering passive analysis.

• Background in enterprise software or technology industry, product serviceability programs, or software/hardware engineering interlocks

• Expertise in building sophisticated models in Excel or Google Sheets, with strong attention to detail.

• Cross-Functional Leadership & Orchestration: Ability to mobilize, align, and influence cross-functional teams (Engineering, R&D, Operations) without direct authority.

• Executive Communication: Skilled in translating technical, multi-layered data into polished, executive-ready presentations and business proposals.

• Agility & Drive: Comfort operating in fast-moving, high-visibility environments with evolving business priorities.

• Management consulting experience at a top-tier strategy firm or a recognized operational boutique firm.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (https://benefits.paloaltonetworks.com/) .

$176,800.00 - $286,000.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.