Digital Sales Representative - AMER

The Opportunity Lansweeper serves a large base of low- to mid-ASP customers through a blend of digital, automated, and human-led post-sale engagement. As a Digital Sales Representative, you will own the lifecycle of roughly 2500 accounts with one clear mission: drive retention, expansion, and customer value at scale. This is not a traditional high-touch account management role. An offshore team supports day-to-day renewal communication and continuity, while your role is to help mature both the offshore team and the motion. You will manage the current reality, while helping build the future state: a data-driven, automation-first lifecycle model where self-serve is the default and human intervention happens only when it creates meaningful impact. You will operate at the intersection of customer lifecycle management, digital sales, and scalable process design - stepping in personally for at-risk accounts, complex escalations, and high-potential opportunities, while continuously improving the systems, playbooks, and automation that support the broader portfolio.

What You'll Do Lifecycle Management at Scale

• Own the post-sale lifecycle across a high-volume portfolio of low- to mid-ASP accounts.

• Drive retention, engagement, renewal, and expansion through a segmented, data-driven approach.

• Ensure customers receive the right guidance and outreach at the right moment, without unnecessary manual effort.

Retention, Expansion & Customer Risk

• Identify at-risk accounts using usage signals, engagement trends, and lifecycle data.

• Support renewal and expansion opportunities with timely, targeted interventions.

• Step in personally when escalation, commercial judgment, or customer confidence requires a human touch.

Offshore Team Enablement

• Provide structure, guidance, and enablement to the offshore team supporting the account base.

• Help define playbooks, standards, and workflows that improve consistency and effectiveness.

• Act as a key point of escalation and support as the team continues to mature.

Scalable Process & Automation Design

• Identify friction, recurring issues, and manual bottlenecks across the customer lifecycle.

• Partner with Product, Operations, Marketing, and Engineering to improve automation and self-serve capabilities.

• Translate frontline insights into scalable process improvements and future-state requirements.

What We're Looking For Experience & Background

• Experience in account management, retention, customer success, or digital sales in a B2B SaaS or technology environment.

• Comfort managing a high-volume book of business through segmented and programmatic motions.

• Experience working with customer lifecycle data, renewal signals, and digital engagement models is a strong plus.

• Must speak Spanish.

Skills & Talents

• Lifecycle Mindset - You understand the full customer journey and how adoption, engagement, renewal, and expansion connect.

• Automation-First Thinking - You instinctively look for ways to reduce manual effort and scale impact.

• Scalability Mindset - You think in segments, signals, triggers, and systems, not one account at a time.

• Enablement Strength - You can create structure, coach others, and raise the quality of execution around you.

• Escalation Judgment - You know when personal intervention is needed and how to make it count.

• Pattern Recognition - You do not just solve individual issues - you identify root causes and push for structural fixes.

• Cross-Functional Collaboration - You work effectively across Product, Engineering, Marketing, Sales, and Operations.

• Commercial & SaaS Acumen - You understand subscription models, retention levers, and how to drive revenue at scale.

Company Info Lansweeper is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility, reduce cyber risk, and scale automation with confidence.

In today’s complex IT, OT, cloud, and IoT environments, fragmented asset data slows decisions and increases risk. We transform raw asset data into a continuously validated, trusted source of truth — so teams can move faster and act with certainty.

With Lansweeper, organizations can: See – Truly complete visibility across hybrid environments Know – Enriched asset intelligence with lifecycle and risk context Act – Automate workflows, coordinate remediation, and enforce policy at scale

From universal asset discovery to AI-powered intelligence, we provide the shared foundation modern IT Operations, Cybersecurity, and Digital Transformation teams rely on.

Our culture: We’re built on four core values:

One Team – United across boundaries We Care – Customers and people at the center We Grow – Learning, sharing, improving We Deliver – Focusing on what truly matters

Pay Transparency: At Lansweeper, every role is assigned to a level defined by three things: the expertise it requires, the complexity it involves, and the scope of impact it carries. Each level maps to a salary band based on salary benchmarks from the Software/SaaS industry of your country, so your pay reflects what the market pays for comparable roles. The gross salary range for this role depends on the country where the candidate will be hired — discuss salary expectations with the recruiter. Where you land within that range depends on the expertise you bring, the complexity you have navigated, the scope of impact you have owned, and your track record of delivering results in comparable roles — the same criteria applied consistently to every candidate. We welcome applicants of all backgrounds, regardless of gender, religion, ethnic origin, age, sexual orientation, or disability.

How AI is used during Hiring Process: We use AI to support and not replace during the hiring process. HR decisions are made by our talent acquisition team. You can request more info at any time via [email protected]

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