Senior Vice President of Restaurant Operations

Levy Sector

Salary: $220,000.00 - $250,000.00

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

The Senior Vice President, Hospitality and Restaurants will lead Levy’s hospitality standards across all divisions while overseeing the Restaurant Division. This executive will shape service delivery, drive restaurant performance and profitability, and ensure that every guest and partner interaction reflects Levy’s commitment to exceptional hospitality.

Qualifications

Executive leadership experience in hospitality, restaurants, foodservice, hotels, sports and entertainment, or a related industry

Experience managing a large, multi-unit or multi-concept restaurant portfolio

Proven success with full P&L accountability and financial performance management

Strong background in hospitality standards, guest experience, service design, and operational execution

Experience leading, developing, and retaining senior operations, culinary, and restaurant teams

Expertise in budgeting, forecasting, labor management, cost control, capital planning, and profitability

Understanding of food safety, compliance, and operational standards

Ability to build strong relationships with clients, partners, executives, and cross-functional teams

Excellent communication, presentation, strategic planning, and change leadership skills

Willingness to travel regularly

Essential Responsibilities

Hospitality Leadership

Define and maintain Levy’s hospitality standards across all divisions and service environments.

Develop Levy’s hospitality standards playbook, including service style, steps of service, guest journey, presentation, and special touches.

Create service models for different venues, service levels, and guest occasions.

Partner with operations, Human Resources, and Training and Development to implement standards through onboarding, training, certification, and audits.

Establish measurement tools such as standards audits, mystery guest programs, guest satisfaction results, and partner feedback.

Collaborate with Culinary, Beverage, Design, Marketing, and Technology teams to create a connected guest experience.

Pilot new service concepts, evaluate results, and scale successful practices.

Represent Levy’s hospitality expertise in proposals, presentations, partner reviews, and retention efforts.

Restaurant Division Leadership

Lead the Restaurant Division with accountability for revenue, profitability, margins, partner retention, and overall performance.

Lead, develop, and hold accountable Managing Partners, general managers, chefs, and support teams.

Direct the annual budgeting and forecasting process in partnership with Finance.

Review financial results and take timely action to address variances.

Manage labor, cost of goods, capital investments, and operating expenses.

Ensure consistent execution of Levy standards, food safety, compliance, and legal requirements.

Serve as a senior point of contact for restaurant partners and clients.

Identify growth opportunities, including new partnerships, concept development, and contract renewals.

Partner with Marketing and Communications to develop strategies that increase guest counts, revenue, and brand distinction.

Executive Leadership

Serve on the Levy Leadership Council and contribute to companywide strategy.

Recruit, develop, mentor, and retain high-performing operations leaders.

Collaborate with executive peers to share best practices and strengthen operational partnerships.

Serve as a role model for Levy’s values and represent Levy’s hospitality expertise within the industry.

Curious about Life at Levy? Check it out: Levy Culture (http://www.levyrestaurants.com/our-culture/)

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Flexible Time Off Plan

• Paid Parental Leave

• Holiday Time Off (varies by site/state)

• Personal Leave

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Levy.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Levy.pdf

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.

Req ID: 1589485

Levy Sector

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Irene Camacho

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