Manager Store Operations

Requisition ID:952047Store #:X00057 Oakley Field Support - NY 5thPosition:Full-TimeTotal Rewards:Benefits/Incentive InformationAt Oakley, we believe everyone in the world can and will become better. We're cultivating a safe and inclusive environment where all voices can evoke meaningful and purposeful change. When you're free to be the best version of yourself is when you can Be Who You Are.With us, you'll be part of a team that's influencing athletes, whether they're running in your neighborhood or standing on an Olympic podium. Together we bring the latest in advanced eyewear technology and apparel innovation to our athletes and our customers. Every day at Oakley is a chance to grow, go further and achieve more. Oakley is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!JOB DESCRIPTION GENERAL FUNCTION The Operations Manager, Communications is a member of the Retail Operations team responsible for driving operational excellence, execution consistency, and field readiness across stores through effective communication. This role serves as a key liaison between corporate partners and stores, ensuring operational strategies, business initiatives, and process changes are effectively communicated to deliver results.This role partners with cross-functional leaders to translate business priorities into actionable processes, tools, and execution plans that support daily store operations. Through strong stakeholder relationships and a deep understanding of retail operations, the role identifies opportunities to improve efficiency, simplify processes, and enhance the store experience for associates and customers.The Operations Manager monitors feedback, evaluates business impact, and drives continuous improvement to strengthen operational performance and field engagement. MAJOR DUTIES AND RESPONSIBILITIES * Supports operational execution and deployment of retail initiatives, programs, and processes across the store fleet through effective management of communication platforms and information. * Implements operational communication strategies that enhance understanding, execution, and improve store productivity. * Partners with cross-functional teams including Retail Leadership, Asset Protection, Finance, HR, Learning, Customer Experience, Planning, Marketing and Merchandising. * Establishes deployment plans, timelines, and readiness activities to ensure successful rollout of new programs, tools, and operational changes. * Monitors field execution and compliance metrics to assess effectiveness of operational initiatives, communication and eliminate inefficiencies. * Collects and analyzes feedback from stores and field leaders to improve operational processes, tools, and communications including job aids, process guides, and resources. * Maintains governance of operational communication channels and calendars, prioritizing content based on business impact. * Supports planning and execution of retail meetings, leadership conferences, and operational events. * Drives continuous improvement initiatives that enhance store productivity, associate experience, and customer experience. * Supports testing, pilots, and implementation of new operational programs and technology solutions. BASIC QUALIFICATIONS * 5+ years of Retail Operations, Field Leadership, Store Communications, Project Management, or related experience * Strong analytical ability to identify operational trends and opportunities * Excellent written and verbal communication skills * Advanced proficiency in Microsoft PowerPoint, Excel, Word, and collaboration tools