Departmental Manager 14 - Office of Child Support

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan.

This position leads a team of professional staff within the Office of Child Support (OCS) assigned the statewide responsibility for policy and program development in the specialty area of case management. This position directly participates in and supervises staff working on all matters pertaining to case management policy. The position is responsible for remaining current on laws, rules, and regulations enacted at the federal, state, and local levels, and precedent setting judicial ruling to analyze them and assess their impact on child support program performance and outcomes. This position supervises development and issuance of various forms of policies and procedures relating to all aspects of case management policy including intake, initiation, referral, and case closure; collecting, reviewing, and evaluating program performance data in order to identify and address needed updates/changes; identifying and initiating public awareness/educational initiatives. This position serves on, and often leads, work groups chartered to improve processes, reengineer programs and design new or updated existing systems. This position represents OCS and provides direction to internal and external contacts in matters pertaining to the program component of case management.

Position Description Job Specification

To be considered for this position you must:

• Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• Attach a cover letter.
• If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Failure to complete any of the above items may result in your application not being considered. See instructions for attaching files here: InstructionsEducation Possession of a bachelor’s degree in any major. Experience Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level. The physical location of this position is the Romney Building, Lansing, MI. Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered. Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview. The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including: o A secure work location that allows privacy and prevents distractions. o A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload. o Suitable lighting, furniture, and utilities.

The Office of Child Support will host an informational conference call about this position on Monday, November 9, 2026, at 1:00pm, EST:

Dial-in number 1-855-758-1310

Conference ID 523 791 2907

Passcode 703924

Please note that your participation in this call will be anonymous. Attendance is not required, nor will it impact your consideration for this position.

As a Condition of Employment: this position requires successful completion of a background investigation and a criminal records check.

If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.

The Department of Health & Human Services reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

For questions in regards to this specific position, please email [email protected]. Please reference the job posting number in subject line..

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