Information Specialist IV

AGENCY DESCRIPTION: The Commission on State Emergency Communications (CSEC) is a Texas state agency and the state's authority on emergency communications. CSEC is located in downtown Austin, Texas in the George H. W. Bush State Office Building overlooking the Texas State History Museum. CSEC administers the state 9-1-1 service program, statewide poison control program and is also administering a multi-year statewide federal grant program to transition Texas to providing Next Generation 9-1-1 Service. For 9-1-1, the Commission provides grants to 19 Regional Planning Commissions (RPC) to provide 9-1-1 service covering the majority of Texas. For poison control, the Commission provides grants to the six Regional Poison Control Centers (RPCC) providing poison control services to the public and health care professionals. The Commission is comprised of nine voting Commissioners appointed by the Governor (five members) the Lieutenant Governor (two members), and the Speaker of the House (two members); plus, three non-voting ex officio Commissioners. ## JOB DESCRIPTION: CSEC is seeking a highly motivated marketing and communications professional to modernize the agency's external communications and public education across all platforms. The individual selected will develop and deliver clear, accurate communications on legal, policy, and technical matters while providing excellent customer service. Responsibilities include researching and synthesizing complex information, producing and editing communication materials, managing website and social media content and campaigns, leading efforts on agency branding, and analyzing engagement data. The role will collaborate with agency staff and external partners, support public education events and special communication projects, and use knowledge of communication media and design practices to develop and provide high-quality public education materials and training. The ability to handle multiple and urgent deadlines is essential, along with flexibility to perform additional duties as assigned. ## ## ESSENTIAL FUNCTIONS/RESPONSIBILITIES: - Perform advanced informational and communications work. - Work under limited supervision, with considerable latitude for the use of initiative and independent judgment. - Evaluate effectiveness of news and information content produced by the organization and coordinate its distribution. - Plan and execute public information programs, conferences, seminars, workshops, and public hearings. - Consult with and advise agency leaders and staff about public information options and programs. - Serve as primary agency liaison with the media and coordinate media visits. - Monitor content on social media sites and/or prepare content and general comments for posting. - Create and analyze reports on social media or web activity and its effectiveness. - Develop strategies and tools to improve social media presence. ## EDUCATION: Graduation from an accredited four-year college or university with major course work in communications, public relations, marketing, advertising, or related field. Equivalent professional experience may be substituted for required formal education on a year-for-year basis. (E.g., four years of relevant experience may substitute for a bachelor's degree, and vice versa.) ## EXPERIENCE and TRAINING PREFERRED: Two (2) years of full-time experience in the following (or closely related) fields: communications, public relations, marketing, advertising, or related field. Master's Degree from an accredited four-year college or university with major course work in communications, public relations, marketing, advertising, or related field. ## ## KNOWLEDGE, SKILLS, AND ABILITIES PREFERRED: Knowledge of local, state, and federal policy. Knowledge of the Texas 9-1-1 program and the Texas Poison Control Network. Skill in Adobe Creative Cloud Suite or any comparable design and video rograms. Skill to communicate effectively on legal, public policy, and technical matters, both orally and in writing using clear and accessible language. Skill to perform research and synthesize complex information into accurate, understandable content for diverse audiences. Skill to develop and edit a wide range of communication materials, including presentations, publications, scripts, audiovisual content, and visual materials. Skill to create, manage, and update web and social media content; design and implement communication campaigns; and analyze engagement and performance metrics. Skill to design and implement brand guidelines that support cohesive messaging and visual presentation. Ability to provide excellent customer service and represent the agency professionally. Ability to plan, prioritize, and manage multiple projects and deadlines, including urgent and last-minute deadlines. ## []{style="font-weight: normal; font-stretch: normal; "}