Collections Coordinator

Join Our Front Office Team as a Collections Coordinator! | Speedway Auto Auction | Concord, NC Who We Are (And Why You'll Love It Here!) Welcome to Speedway Auto Auction, where professionalism meets high-energy excitement! We're the premier dealer-only auto auction serving the greater Charlotte, NC area and beyond. What we've built here is something special, and we're genuinely proud of it. Located at 224 Highway 49 South, Concord, NC 28025, we showcase hundreds of vehicles through our lanes every Tuesday starting at 1:00 PM! We're not just about moving cars, we're about creating a workplace where employees are excited to start each day. Our motto captures it perfectly: "Service Is What We Do Best!" What Makes This Role Special As our Collections Coordinator, you'll be a go-to contact for our dealers and internal teams! You'll keep dealer accounts in good shape with a friendly, professional touch while helping our front office run smoothly. If you love helping people, have a sharp eye for detail, and thrive in a fast-paced environment, this is your chance to be an essential part of our team! Your Day-to-Day Adventures - Greet and assist dealers and visitors in a professional manner, answer phones, and respond to questions about auction procedures, schedules, and account status - Process daily payments, including checks, money orders, cashier's checks, and wire deposits, and help dealers with their payment transactions - Monitor dealer accounts receivable, calculate late fees, and make professional collections calls - Follow up on unpaid titles, update account status, and block access for defaults as needed - Keep dealer contact information and account records accurate in our automated systems, and reconcile daily deposits - Prepare, file, and maintain auction documents, invoices, receipts, and title paperwork, and assist with DMV and title processing as needed - Work with operations, accounting, and title departments to resolve account issues, support audits, and provide accurate reporting - Maintain confidentiality of dealer and transaction information - Keep a professional appearance and help the front office stay organized and welcoming - Follow company policies, state regulations, and audit requirements while keeping safety a top priority What We're Looking For (The Must-Haves) - High school diploma or GED - Strong attention to detail and accuracy - Ability to prioritize tasks and manage your time efficiently - Professional communication skills with a friendly, customer-focused demeanor - Ability to work effectively in a fast-paced, team-oriented environment - Proficiency with Microsoft Office Suite and other computer systems - Ability to pass our background check and drug screening - Valid unrestricted driver's license Nice to Have (But We'll Train You!) - Experience in customer service, auto auctions, dealerships, or automotive administration - Previous collections experience - Familiarity with registration or auction systems - Bilingual in Spanish The Good Stuff (AKA Your Compensation and Perks!) - Competitive hourly wage based on experience and qualifications Benefits That Actually Matter: - 401(k) retirement plan with company matching (because future you will thank us!) - Health, dental, and vision insurance (we've got you covered) - Health Savings Account (HSA) for those unexpected moments - Life and disability insurance for peace of mind - Employee assistance program (we're here for you beyond work too) - Paid time off (because everyone needs a break!) - Real opportunities to grow and advance your career within our auction group The Details - Schedule: Day shift, Monday - Friday, with Tuesday auction day support (weekends are yours!) - Location: 224 Highway 49 South, Concord, NC 28025 - Environment: Professional front office in a busy auction facility - Style: Full time, permanent position where you can really build something Ready to Join Our Team? We can't wait to meet you and show you why our team loves the energy, professionalism, and supportive atmosphere we offer. Apply today and let's get this conversation started!