Quality Manager

Memphis, TN

Full time

J2470733

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

As the Quality Assurance Manager, you will lead and continuously improve the site's quality management systems, quality engineering processes, and compliance programs. You will ensure customer, regulatory, and business requirements are met while driving a culture of quality, operational excellence, and continuous improvement. This role will provide leadership for quality assurance strategies, audit readiness, new product introduction quality planning, corrective action programs, and quality system compliance across the manufacturing operation.

What Will You Do?

• Provide leadership and support for plant and company safety initiatives.

• Manage the development, implementation, and maintenance of quality evaluation and control systems in compliance with customer, regulatory, and company requirements.

• Lead inspection, testing, and validation strategies to ensure product quality and process effectiveness.

• Develop and implement methods for evaluating the precision and accuracy of products, processes, and production equipment.

• Drive statistical analysis initiatives to assess product nonconformance, identify root causes, and improve quality performance.

• Lead internal and external quality audits, ensuring deficiencies are identified, corrected, and prevented from recurring.

• Ensure corrective and preventive actions (CAPA) are effectively implemented and documented in accordance with customer and regulatory expectations.

• Develop sustainable, measurable, and repeatable business process improvements that enhance quality and operational performance.

• Monitor and maintain compliance with applicable quality standards and certifications, including ISO 9001, ISO 13485, ISO 14001, TS16949, and customer-specific requirements as applicable.

• Lead Advanced Product Quality Planning (APQP) activities and oversee Production Part Approval Process (PPAP) submissions for new product introductions.

• Partner with cross-functional teams to establish quality requirements and robust manufacturing processes for new products.

• Exchange best practices and quality knowledge across Jabil sites and global operations.

• Generate and maintain quality system documentation, including Device Master Records (DMR), Design History Files (DHF), validation protocols, and customer-required documentation.

• Ensure initial and ongoing validation activities comply with applicable GMP and quality system requirements.

• Prepare and communicate quality metrics, trends, and continuous improvement initiatives to leadership teams.

• Lead and develop quality engineering and quality assurance personnel while fostering a culture of accountability and continuous improvement.

• Perform other duties and responsibilities as assigned.

How Will You Get Here?Education & Experience

• Bachelor's degree in Engineering, Technology, Quality, Manufacturing, or related discipline required.

• Master's degree preferred.

• Minimum of 10 years of progressive quality leadership experience within a manufacturing environment.

• Experience leading quality organizations, quality systems, and continuous improvement initiatives.

• Equivalent combinations of education, training, and experience may be considered.

Knowledge, Skills, AbilitiesRequired Technical Qualifications

• Advanced knowledge of APQP (Advanced Product Quality Planning) and PPAP (Production Part Approval Process).

• Strong root cause analysis expertise utilizing 8D methodology, 5 Whys, Ishikawa (Fishbone) diagrams, and FMEA (Failure Mode and Effects Analysis).

• Lean Six Sigma Green Belt or Black Belt certification with demonstrated experience leading DMAIC improvement projects.

• Strong knowledge of ISO 9001 quality management systems and regulatory compliance requirements.

• Experience conducting Measurement Systems Analysis (MSA), including Gauge R&R studies to ensure measurement system reliability.

• Working knowledge of Geometric Dimensioning & Tolerancing (GD&T).

• Experience utilizing Coordinate Measuring Machines (CMM).

• Knowledge of pressure vessel testing standards.

• Experience working within ERP systems such as SAP, Oracle, or comparable platforms.

• Experience utilizing Manufacturing Execution Systems (MES).

• Understanding of torque fundamentals and production assembly quality requirements.

• Strong analytical and problem-solving capabilities.

• Experience with quality auditing, supplier quality management, and corrective action processes.

• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.

Preferred Qualifications

• Experience in highly regulated manufacturing environments.

• Knowledge of ISO 13485, TS16949/IATF 16949, and ISO 14001 standards.

• Experience with product validation and process validation activities.

• Proficiency using data visualization and analytics tools such as Power BI or Tableau to monitor and improve quality performance.

• Experience with digital torque management systems and automated vision inspection databases.

• Strong leadership, coaching, and talent development skills.

• Excellent communication and stakeholder management abilities.

What Can Jabil Offer You?

• Competitive compensation and benefits package.

• Career growth opportunities within a global manufacturing leader.

• Exposure to advanced manufacturing technologies and world-class quality systems.

• A collaborative and innovative work environment focused on operational excellence.

• Opportunities to drive meaningful business impact through quality leadership and continuous improvement initiatives.

• Professional development, training, and advancement opportunities across Jabil's global network.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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