Continuity of Care Policy Analyst - Human Services Program Representative 1

Working Title: Continuity of Care Policy Analyst

Job Class: Human Services Program Representative 1

Agency: Human Services Dept

• Job ID : 98393

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 11/12/2026

• Closing Date : 11/18/2026

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : DHS-Central Office / BHA Program Integrity

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $29.76 - $43.69 / hourly; $62,138 - $91,224 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

**This posting will be used to fill four (4) identical positions. **

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

Flexible work hours may be permitted with supervisor approval.

This position provides operational casework oversight, technical assistance, and compliance monitoring for the Behavioral Health Administration (BHA) under the continuity of care and complex transition requirements of Minn. Stat. §§ 256B.045 and 256B.046. When a behavioral health provider is subject to an administrative action or experiences a serious operational disruption (such as closure, suspension, license revocation, or payment withhold), the incumbent monitors lead agency (county, Tribal Nation, managed care organization) relocation activities to ensure Medicaid recipients safely transition to appropriate, participating providers of their choice without preventable disruption in care or housing.

The analyst reviews lead agency transition plans, tracks statutory 14-day progress milestones, assists in identifying available provider capacity, and resolves operational placement barriers. The incumbent collaborates with BHA payment integrity staff, the Office of Inspector General (OIG), Licensing, and Health Care Administration (HCA); prepares factual case summaries on high-risk placements for supervisor review; validates transition metrics for statutory dashboard reporting; and participates as an operational representative on the department-wide continuity of care team.

Some responsibilities include, but are not limited to:

• Monitor, review, and track lead agency complex transition plans and recipient relocations to ensure statutory compliance and continuity of care under Minn. Stat. §§ 256B.045 and 256B.046.

• Coordinate operational responses during provider closures, license suspensions, and payment withholds, and assist lead agencies with barrier resolution.

• Maintain standardized transition tools, operational workflows, and desk aids, and support inter-agency alignment.

• Provide technical assistance and operational guidance to lead agencies, providers, and partner entities.

• Track, validate, and report continuity of care data for public dashboards and internal program monitoring.

• Maintain audit-ready case files and ensure data privacy compliance.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

Two (2) years of providing advisory-level work experience, conducting casework oversight, providing technical assistance and/or performing compliance monitoring for human services program that demonstrate the following:

• Practical understanding Minn. Stat. §§ 256B.045 and 256B.046 and related DHS continuity frameworks.

• Experience evaluating case plans, client rosters, and operational documentation for statutory completeness and compliance.

• Experience with Minnesota's public behavioral health service delivery system, including residential SUD (Minn. Stat. Ch. 245G) and residential adult mental health (Minn. Stat. Ch. 245I) provider structures.

• Experience using MMIS or related state data systems used to look up Medicaid recipient eligibility, provider enrollment, and service authorizations.

• Working knowledge of data privacy regulations: Minnesota Government Data Practices Act, HIPAA, and 42 CFR Part 2.

*Bachelor’s degree or higher in human services, counseling, social work, or another related fields can substitute for one (1) year of required work experience.

Preferred Qualifications

• Variety of experiences working effectively with others from different backgrounds and cultures; including but not limited to Minnesota Tribal communities.

• Strong human relations and communication skills; communicate clearly and professionally both verbally and in writing; respond openly to requests and concerns for internal and external stakeholders.

• Understanding of roles and operational workflows of lead agencies (counties, Tribal Nations, managed care organizations) and ombudsperson offices.

• Experience with interpersonal problem solving and consultative guidance when working with partner agencies facing emergency facility disruptions.

• Ability to identify system barriers, regional bed shortages, and high-risk case delays and proactively escalate them to supervisory staff.

Additional Requirements

• MinnesotaDepartmentofHumanServices(DHS) will conduct a criminalbackgroundcheckonallfinalistsforthisposition.Finalistsmustpassthe DHS backgroundcheck.

• Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance.It alsoincludescontact withtheapplicant'sformer employer(s).

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.