Lead Software Engineer, AI Workflow Generation (Agentforce Operations)

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Job Category Software Engineering Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience Join a high-velocity team with deep startup roots. Following our recent acquisition, we operate as a startup-within-Salesforce, managed by the same founders and engineers who built the original company. You get the autonomy of a small team, backed by Salesforce's Data Cloud and security infrastructure, to build a 0-to-1 product at global scale. Global supply chains still run on email, spreadsheets, and fragmented data. The economy moves fast; supply chains don't. That gap sits on top of the $13T of goods shipped annually, one of the largest untapped opportunities in enterprise software. Agentforce Operations is an AI-powered platform for designing, automating, and running end-to-end business processes, with collaboration through familiar channels like email. For Salesforce, it's a back-office growth opportunity with innovations that flow into the front office. Customers are already expanding their use cases faster than we can ship. As one user put it: 'I've been waiting for this for 20 years.' What You’ll Actually Be Doing As a SLead AI Software Engineer on the Agentforce Operations Process Generation Team, you will drive the ongoing development of our agents. They capture how a customer runs their business today, propose improvements, and turn the result into an executable blueprint of agent and human tasks. The agents plan the work ahead of time and execute on that plan, delivering consistency, correctness, and automation at scale. Drive Agent Development & Architecture

• Lead development of intelligent agents that complete complex supply chain tasks with reliability and consistency
• Spearhead architectural decisions for distributed systems serving millions of users with 24/7 availability
• Design and implement planning systems that enable agents to execute multi-step workflows autonomously

Lead Technical Strategy

• Partner with Product Management and Executive Leadership to translate business vision into multi-year technical roadmaps
• Guide technical decision-making for AI model deployment, safety constraints, and reliability frameworks
• Drive adoption of enterprise-grade observability tools and cloud infrastructure best practices

Mentor & Collaborate

• Mentor engineers to improve code quality, AI/ML practices, and system design
• Collaborate with cross-functional teams including Design, Product Management, and industry experts to build high-quality product features
• Take on new challenges and responsibilities as needed, and be an enthusiastic team player in a dynamic environment
• Engage directly with customers to gather insights and validate technical approaches
• Participate in hiring decisions and contribute to our culture of continuous learning

You’re Our Person If...

• B.S. in Computer Science or equivalent with coursework in Artificial Intelligence (M.S. preferred)
• 5+ years (7-12 for Lead, 4-8 for Senior) of industry experience in Software Engineering, with a focus in AI/ML
• Proficiency in multiple programming languages such as Python, Go, Java, or C++
• Strong background in APIs, data modeling, and databases
• Demonstrated ability to work both independently and collaboratively in a dynamic environment
• Expertise in model evaluation. You have a track record of designing custom benchmarks and automated testing suites for complex models, including the integration of production telemetry to monitor live model performance and data drift.

Even Better If...

• You understand current LLM orchestration frameworks and have moved past them when necessary
• Passion for continuous learning and development in AI technologies, and enthusiasm for mentoring peers
• A proven collaborator who can manage stakeholders and drive consensus across diverse engineering and product teams.
• Experience with enterprise-grade observability tools (e.g., Splunk) and cloud infrastructure (AWS/GCP).

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.