Project Assistant - Enterprise Content Management Business Analyst

NY HELPS No

55-b/c Eligible No

Agency Attorney General, Office of the

Title Project Assistant - Enterprise Content Management Business Analyst

Occupational Category I.T. Engineering, Sciences

Salary Grade NS

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $90582 to $114585 Annually

Employment Type Full-Time

Appointment Type Temporary

Internship No

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 10 British American Blvd

City Latham

State NY

Zip Code 12110

Duties Description Under the direction of the Enterprise Content Management (ECM) Program Manager, (Project Coordinator) the Project Assistant, NS, will serve as the ECM Business Analyst and will work closely with our implementation contractor team to co-lead requirements discovery, documentation, and validation across bureaus; translate business needs into user stories and process and information architecture designs; and partner with vendor teams, enterprise application teams, and other bureaus to deliver measurable outcomes.DUTIES:• Review as-is documents, pain points and work processes to identify information pertinent to the project and remaining gaps in discovery.• Lead structured discovery to elicit additional requirements, business rules, and success metrics across diverse stakeholder groups.• Define and maintain information architecture, security models, and records retention requirements in alignment with governance.• Document current ‘as is’ processes and collaborate with the development team to design future ‘to be’ workflows leveraging Microsoft 365/SharePoint Online GCC, Power Automate, and related tools.• Partner with engineering and vendor teams on solution design; participate in configuration reviews and design decisions.• Plan and execute testing (test plans, scenarios, data, UAT); track and triage defects through resolution.• Lead key change management and adoption activities (communications, training content, pilot planning, feedback loops); measure and report adoption and satisfaction.• Coordinate migration planning and cutover readiness; validate content quality, permissions, and retention policies post migration.• Support integration needs between ECM and non M365 systems; ensure responsible use of AI and enterprise search capabilities.• Contribute to governance (standards, patterns, playbooks) and provide ongoing analytical reporting on ECM platform health and usage.• Assist the vendor team in accessing relevant OAG internal documentation and help facilitate vendor engagement with OAG stakeholders. • Review all vendor BA deliverables for completeness and accuracy.• Other duties as assigned.

Minimum Qualifications Seven years of business analysis experience across the full System Development Life Cycle, including requirements elicitation, process/design documentation, testing/User Acceptance Testing, and stakeholder communications.Substitutions: An associate’s degree may substitute for two years of specialized experience; bachelor's degree may substitute for four years of specialized experience; master's degree may substitute for five years of specialized experience; J.D. may substitute for six years of specialized experience; Ph.D. may substitute for seven years of specialized experience.Preferred Qualifications:• Experience delivering ECM/records management solutions on Microsoft 365/SharePoint Online GCC, including information architecture, metadata, retention, and eDiscovery.• Experience in state or federal government; law firms; courts; investigations; law enforcement; or regulatory agencies.• Hands on with content migration planning, change management, and user adoption at enterprise scale.• Familiarity with Microsoft Purview and sensitivity labels, Power Platform (Power Automate/Power Apps), and search optimization.• Professional certification (e.g., CBAP, Prosci, AIIM ECM) or equivalent experience.

Additional Comments Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules.Candidates from diverse backgrounds are encouraged to apply. The OAG is an equal opportunity employer and is committed to workplace diversity.The Office of the NYS Attorney General (OAG) cannot provide sponsorship for work authorization. Candidates need to be authorized to work in the United States to be employed by this agency. It is incumbent upon employees to maintain work authorization for the duration of their employment with the OAG.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources Management Bureau

Telephone 518-776-2500

Fax

Email Address [email protected]

Address

Street Office of the Attorney General, Human Resources Managment Bureau

The Capitol

City Albany

State NY

Zip Code 12224

Notes on Applying Please send your cover letter and resume that includes a statement on how you meet the minimum qualifications for the position to [email protected]. Please include Vacancy ID # for prompt routing and review.For more information about the OAG, please visit our website: www.ag.ny.gov.