KYC Analyst

KYC Analyst Location: Hybrid in New York City (3 day in-office requirement) Melio’s innovative platform has created new and exciting ways to engage US small businesses in the payments ecosystem; and as with any financial innovation, this has also introduced threats and vulnerabilities. The Risk & Compliance Team works to protect Melio’s platform and users from fraudulent, abusive and prohibited activity. We work cross-functionally, alongside multiple business lines within the company, to ensure our products and movement of money remain compliant with local regulations, as well as keeping our users safe. Our Team plays a critical role in maintaining Melio’s reputation, financial stability, and operational continuity. As a KYC Analyst you’d be joining the team working behind the scenes to protect Melio from bad actors; managing the risks that might have adverse impacts on our product, financials and our ability to meet client needs. This includes the onboarding, periodic reviews and enhanced due diligence of existing and potential Melio users. You’ll also be evaluating the verticals we work with to understand their unique profiles and exposures. Qualifications:

• 1+ years experience in FinTech or other closely regulated industry

• Bachelor’s degree or relevant work experience

• A comprehensive understanding of US Regulations KYC Regulations

• Ability to manage and prioritize simultaneous projects, related to different stakeholders, internal and external to company

• Excellent interpersonal, verbal, and communication skills, strong professional presence to support regular interactions with senior management

• Strong research and analytical skills

• Ability to anticipate and proactively initiate future projects

• Ability to work on site in the NYC office at least 3 days per week

A day in the life and how you’ll make an impact:

• Help safeguard Melio's financial integrity, conducting daily reviews and follow-ups to keep us compliant with regulatory KYC requirements

• Dig into the details by performing both basic and enhanced due diligence screenings on new and existing Melio customers, building a clearer picture of who we're working with

• Connect the dots across customer data, documentation, and negative news to assess risk profiles in line with internal and external KYC regulations

• Own the paper trail, documenting and maintaining all due diligence evidence, RFIs, and internal communications to ensure full visibility at all times

• Spot the signals that matter, escalating accounts where actual activity doesn't match expectations, and flagging broader issues to management with clear context and sound judgment

• Help sharpen our tools by contributing to QA and monitoring of relevant system rules and features

• Dive into ad hoc projects that stretch your skills and make a real impact across the team

About the team: The Risk & Compliance department protects Melio's platform, reputation, and users from fraud, abuse, and financial crime. As part of Xero, our responsibility has grown: we're now safeguarding not just Melio's payment flows, but the broader integrated financial ecosystem that millions of businesses depend on. This means implementing sophisticated controls, monitoring for emerging threats, and ensuring compliance across multiple regulatory frameworks. We identify risks before they become problems, design systems to prevent fraud at scale, and ensure that every user and transaction on our platform is legitimate. We balance security with user experience—keeping bad actors out while making the platform seamless for legitimate businesses. As fintech continues to evolve and fraud techniques become more sophisticated, our work is more critical than ever. You'll use data science, machine learning, and good old-fashioned investigative skills to stay ahead of threats. If you want to be the shield that protects millions of small businesses, we need you. About Melio USA:

• Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. The annual base salary range for this position is $70,000-$80,000.

• Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.

• 401K matching: Feel the investment of working at a hyper-growth company.

• Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.

• Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays and parental leave to allow you to take the time you need, when you need it.

• Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.

• Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!

• Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.

Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them. Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you’re here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.