Care Experience Manager
Du Bois, PAJob$43–45K/yrSeen 2 days agoSeen in employer's feed 2 days ago
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At a glance
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Job overview
The Care Experience Manager supports clients and caregivers through communication, scheduling, onboarding coordination, and caregiver engagement. The role includes phone-based on-call support and may require minimal local travel for meetings, patient visits, or training. Aveanna Healthcare seeks a candidate with a bachelor’s degree or equivalent work experience and at least two years of experience in sales, customer service, or a fast-paced office environment.
Skills & qualifications
Skills
Qualifications
Full job description
Care Experience Manager
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Job Details
Requisition #:
219182
Location:
Du Bois, PA 15801
Category:
Administrative/Clerical
Salary:
$43,000.00 - $45,000.00 per year
Position Details
About Aveanna Healthcare
At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
As aCare Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.
Why You’ll Love This Role
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On-call– phone-based support only, and you’ll bepaidfor your time
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No hands-on clinical work required– focus on coordination and communication
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Be part of a purpose-driven teamthat’s passionate about making a difference
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Opportunities for advancementand career growth
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Build lasting relationshipswith families and caregivers
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Make an impactin your community
What You’ll Do
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Act as themain point of contactfor clients and caregivers, ensuring consistent communication and a high level of satisfaction
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Manage caregiver schedules to ensure the right match of skills and availability
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Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
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Maintain accurate and up-to-date records, schedules, and reports
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Participate in the on-call rotation — phone support only,and paid
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Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
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Handle problem-solving with professionalism and empathy — turning challenges into opportunities
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Manage performance and support the retention of caregivers through engagement and timely feedback
What We’re Looking For
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Bachelor’s degree or equivalent work experience
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2+ years of experience in sales, customer service, or a fast-paced office environment
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Strong organizational and time management skills
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Excellent communication, relationship-building, and problem-solving skills
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Comfortable using MS Office and learning new systems quickly
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Experience in recruiting or healthcare (preferred but not required)
Bonus Points If You
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Thrive in fast-paced environments
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Are proactive, adaptable, and solution-oriented
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Genuinely enjoy helping others
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Want to grow into leadership or regional roles
Travel Requirements
Minimal local travel may be required for meetings, patient visits, or training sessions.
If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally —we want to hear from you!
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California (https://www.aveanna.com/CaliforniaPrivacyNotices.html)
Notice for Job Applicants Residing in Florida
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How this job compares
Set against the 1,403 open Care Coordination jobs on Olive Jobs, counted November 14, 2026.
- Pay
- This posting$43–45K/yr
- US median$60–91K/yr231 salary ranges
This range's midpoint, $44K, is 44% below the US median midpoint ($79K) — in the lowest quarter of Care Coordination salary ranges across the US.
- Openings
- Olive Jobs lists 32 open Care Coordination jobs in Pennsylvania and 1,403 across the US. 8% of them nationwide are listed as remote or flexible.
- Hiring the most in Pennsylvania
- UPMC8 open
- Aveanna Healthcare (this employer)4 open
- Geisinger3 open
- Experience
- This posting asks for at least 2 years of experience; Care Coordination postings that state a minimum ask for 2 years at the median (1,172 postings).
- Education
- 164 of the 1,403 open Care Coordination jobs (12%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 14, 2026. Figures based on too few postings are left out.
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