Air Import Agent (Tues-Sat)
Humble, TXFull-timePosted 2 days agoStill listed 1 day ago
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At a glance
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Job overview
The Air Import Agent supports the Air Import Department by coordinating timely, accurate freight and information movement and providing customer service. The role handles shipment tracking, documentation, billing, customer and supplier communication, and compliance with operational and government requirements. The schedule is Tuesday through Saturday. Related experience or training is requested, while IATA certification is preferred.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Company Description
We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Shift: Tuesday - Saturday Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department. Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace Air Import files as required
- Use Workflows on daily basis
- Ensure timely delivery of freight to customers for Import shipments
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client and Service Providers billing
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers' standard operating procedures are followed and updated
- Meet KPI standards, as per the company procedures
- Overseas communications, timely responses to emails and requests (internal and external)
Qualifications
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Understanding of air documentation process a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- IATA certification (preferred)
- Fluent in English
Reporting Structure
- Air Import Lead Agent, Supervisor and Manager
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
How this job compares
Set against the 33,957 open Customer Service jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This postingNot listed
- Texas median$52–60K/yr134 salary ranges
- Texas median$17–23/hr1,000 hourly ranges
- Openings
- Olive Jobs lists 2,614 open Customer Service jobs in Texas and 33,957 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Texas
- Walmart269 open
- Home Depot216 open
- Walgreens118 open
- Experience
- This posting asks for at least 1 year of experience; Customer Service postings that state a minimum ask for 1 year at the median (8,856 postings).
- Education
- 1,381 of the 33,957 open Customer Service jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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