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Field Desktop Support Tech- Bilingual in English and Korean

OSI Digital

Atlanta, GAJobNo compensation foundTracked todaySeen in employer's feed today
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At a glance

Compensation
No compensation found
Location
Atlanta, GA
Work Authorization
Not specified

Job overview

OSI Digital seeks a Field Desktop Support Technician in Atlanta who will provide on‑site desktop assistance, troubleshoot hardware and software issues, manage ticketing, and support end users. The role requires strong networking knowledge, experience with M365 and Active Directory, and bilingual communication in English and Korean.

Skills & qualifications

RequiredNice to have

Skills

Desktop SupportTicketing SystemsMicrosoft 365WindowsActive DirectoryNetworkingIDF/MDFSwitchesRoutersAccess PointsImaging ComputersHardware RepairBilingual English Korean

Qualifications

Minimum 5 Years Experience in Software Hardware and NetworkBilingual in English and Korean Is a Must

Full job description

Field Desktop Support Tech- Bilingual in English and Korean

Location: Atlanta, GA - 5 days onsite

Responsibilities:

  • Desktop support experience- troubleshooting, configuration, software installation

  • Experience with ticketing system

  • Review onboarding requests, review tickets and document issues

  • Adept at M365, Windows, Active Directory, ticketing systems

  • Provide troubleshooting and support to end users on a variety of issues- incidents and problems

  • Provide technical assistance to the customer (Examples)

  • Password reset

  • Account information

  • Case number information

  • Adobe Reader issues

  • Brower issues

  • Technical computer issues

  • Internet connectivity

  • Set up equipment for employee use

  • Image computers using a variety of methods

  • Install and perform minor repairs to computers and peripheral equipment within the office premises

  • Strong networking skills- IDF/MDF, switches, routers, access point

Experience:

  • Minimum 5 years of experience in software, hardware, and network

  • Provide technical assistance for user questions/issues on Windows 10, newer OS along with Microsoft Office 2010 through Office 365, M365

  • Experience with of Windows, M365, PC and Printer configuration

  • Strong customer service skills, detail oriented, and deadline driven

  • Strong communication skills and client interfacing skills

  • Enthusiastic and willing to take initiative

  • Bilingual in English and Korean is a must

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