Specialist, Customer Engagement

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is part of the Sales Customer Engagement team within the Commercial Division.

This role provides administrative and logistical support across Customer Engagement programs and events, helping deliver meaningful experiences for our customers, partners, and team members.

The role will support a variety of initiatives, including customer events, industry conferences, advisory boards, and travel fairs.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Coordinates travel fair requests, promotional item distribution, and fulfillment activities for internal and external stakeholders.

• Maintains inventory of promotional items, event supplies, giveaways, and branded materials; tracks usage and recommends replenishment needs.

• Supports logistics for customer events, industry conferences, advisory board meetings, travel fairs, and department events, including registration, attendee communications, shipping, material preparation, room setup, travel arrangements, and onsite support.

• Provides administrative and logistical support for Customer Engagement programs, including reporting, documentation, and customer-facing communications.

• Coordinates with vendors and internal partners to help ensure materials and logistical requirements are delivered accurately and on time.

• Identifies opportunities to improve fulfillment, inventory, and event-support processes.

• Supports additional Customer Engagement programs and special projects as assigned.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree or equivalent experience/training

• 2 years of relevant work experience in customer engagement, sales, events, hospitality, marketing, or a related field

Preferred Qualifications- Education & Prior Job Experience

• Experience interacting with senior-level customers, external partners, and internal executives

Skills, Licenses & Certifications

• Problem solving skills and presentation skills

• Ability to communicate complex topics in a simple way

• Ability to be a strategic thinker

• Ability to create structure and drive progress in an ambiguous environment

• Skills in Microsoft Office

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.