Senior Manager, Sales (Manufacturing)

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.

Job Description

• Lead, mentor, and develop a team of Account Executives, establishing clear performance standards and supporting continuous professional development and career advancement.

• Partner directly with Account Executives on key strategic accounts to structure deals, navigate multi-stakeholder evaluations, and lead negotiations with senior executives.

• Oversee day-to-day sales operations, enforcing pipeline generation discipline, sales methodology rigor, and accurate weekly forecasting.

• Drive vertical go-to-market execution by identifying sector-specific trends, customer pain points, and use cases to position Freshworks' product suite effectively.

• Collaborate cross-functionally with Solution Engineering, Field Marketing, Customer Success, Channel, and Business Development to accelerate deal velocity and ensure cohesive account engagement.

• Anticipate execution risks within deal cycles and proactively implement mitigation strategies to maintain momentum and deal velocity.

• Establish team practices that encourage adaptability, operational rigor, and systematic sharing of deal wins and competitive insights.

Qualifications

• 10–15 years of software sales experience, including 3-5 years of direct people management experience leading quota-carrying B2B SaaS sales teams.

• Proven track record of consistently meeting or exceeding revenue targets through value-based and solution-selling methodologies in mid-market or enterprise segments.

• Strong skills around executing Mutual Action Plans, deal qualification, and complex deal negotiations.

• Ability to coach others while managing to expectations,

• Demonstrated commitment to investing in people by building high-trust, inclusive team environments, coaching sellers through complex cycles, and developing emerging talent.

• Customer-centric orientation with the ability to translate industry-specific operational needs into scalable software solutions and engage credibly with C-level stakeholders.

• Strong execution focus with hands-on experience utilizing CRM reporting, pipeline metrics, and sales forecasting cadences to drive team performance.

• Effective cross-functional collaborator experienced in aligning sales motions with marketing campaigns, partner networks, and product specialists.

• Must be highly motivated, carry an entrepreneurial spirit for the team, and display an incredibly high sense of urgency and execution.

Nice to Have

• Domain expertise selling into the Manufacturing vertical.

• Previous experience selling Customer Experience (CX), CRM, or IT Service Management (ITSM) enterprise software platforms.

Additional Information

The annual base salary range for this position is $195,000 - $240,000 + Variable Compensation (where applicable) Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.