Medical Customer Support Team Leader (Evening Shift)

Experience Required

1 - 3 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Summary

We are seeking a dedicated Department Team Lead of the Customer Support Center. In this role you will be responsible assisting the team supervisor in managing and directing the activities of the department's employees including ensuring resources are utilized efficiently, in accordance with department objectives and in ways that consistently promote patient quality and satisfaction.

Is an evening shift 11:30am-8pm CST

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

Assists with conformance to operational policies and procedures

Brings ideas for process or efficiency improvements to supervisor

Builds relationships with locations, patients and referral sources

Collects co-pays and deductible amounts

Conducts coaching sessions to identify opportunities and recognize positive behaviors

Conducts insurance verification and eligibility for services/products

Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns

Consistently meets productivity measures

Develops and motivates assigned employees and ensures they have the necessary tools and information to effectively perform their job

Identifies team and individual training needs and assists team supervisor in developing plans for immediate and long-term performance improvements

Identifies the most appropriate course of action for problem resolution and effectively communicates plans to the team supervisor

Issues disciplinary action as needed for attendance, work performance and policy violations

Maintains accuracy and quality control throughout patient contact and inputs accurately

Monitors and controls expenses in support of department's financial goals

Monitors and documents employee performance results and communicates to the team supervisor

Monitors workload of associates, collaborate with the team supervisor to ensure employees meet company expectations

Obtains authorization and qualification documentation

Pro-actively solves problems and provides timely feedback to the team supervisor for resolution to ensure minimal impact on patient

Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel

Processes work orders to field locations and coordinates timely fulfillment of products and services ordered

Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing

Provides thorough review and quality assurance for medical necessity and documentation requirements of payors and regulatory bodies

Performs other duties as assigned

Qualifications

Employment is contingent on

Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.

Drug screen (when applicable for the position)

Compliance with healthcare facility credentialing process (when applicable for the position)

Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

Candidates may qualify through a combination of education, training, and relevant work experience that demonstrates the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position.

Any education requirements mandated by applicable federal, state, or local law, regulation, licensing requirement, or customer contract.

Preferred Education and/or Experience

High school diploma or GED equivalent, preferrred

Bachelor's Degree or equivalent

Experience in medical field and administrative record management preferred

Experience in the healthcare industry preferred

Must be able to type on a computer

One to three years of related prior work experience in a team-oriented environment

Strong customer service background

Three to five years of supervisory experience is preferred

Skills, Knowledge and Abilities

Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner

Helpful, knowledgeable and polite while maintaining a positive attitude

Interprets a variety of instructions in a variety of communication mediums

Knowledge of insurance policies and requirements

Knowledge of medical billing practices and of billing reimbursement

Maintain confidentiality and practice discretion and caution when handling sensitive information

Multi-task along with attention to detail

Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division

Self-motivation, organized, time-management and deductive problem solving skills

Work independently and as part of a team

Physical Demands

Lift and carry up to 10 pounds

Requires sitting, walking, standing, talking or listening

Requires close vision to small print on computer and or paperwork

Machines, Equipment and Technical Abilities

Email transmission and communication

Type on a computer and or a tablet

Internet navigation and research

Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.

Office equipment; fax machine, copier, printer, phone and computer

Understanding use of all applicable home medical equipment and supplies

Rotech Information

Benefits

Generous paid time off and paid holidays

Overtime pay for non-exempt positions (as applicable)

Commissionfor Account Executives

Bonus and incentive opportunities

Fixed and variable car reimbursement for Area Managers and Account Executives

Car, mileage, and telephone reimbursement(as applicable)

Employee discount and recognition programs

Employee Assistance Program (EAP)

401(k), HSA, and FSA/Dependent Care FSA

Medical, prescription, dental, and vision coverage

Life insurance, disability, accidental death, identity protection, and legal services

Meru Health mental health and Mercer SmartConnect Medicare programs

Livongo Diabetes and High Blood Pressure programs

Healthcare Bluebook and RX Savings Solutions programs

Hepatitis B (HEPB) and TB vaccinations

Make the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account.

All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.

Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of r ace, color, age, gender, gender identity, r eligion, creed, national origin, ancestry, citizenship, marital status, veteran status, s exual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

28347