Guest Services Supervisor - Soldier Hollow

If you like working with the public and being the go-to person when things get busy, this role is for you. This is a hands-on, guest-facing role with variety throughout the year. Working at a winter sport venue focusing on Nordic ski disciplines, biathlon, and the longest winter tubing lanes in Utah means the winter season can get busy. Interested in learning more, keep reading to find out. Schedule, Pay & Benefits - Flexible schedule with availability to work evenings, weekends, and holidays - Typical winter schedule: Thursday--Monday - Pay starting at $20/hour - Free access to activities across all Utah Olympic Legacy Foundation venues - Guest passes and discounted experiences for family and friends - Discounts on retail, food, and concessions - Free admission to select events and competitions Why Soldier Hollow? Soldier Hollow is an energetic, public-facing venue where you'll help people get outside, get oriented, and have a great day. This position is ideal if you enjoy variety and ownership. You'll keep the Sports Discovery Center running smoothly, solve issues in real time, and help the team stay aligned during peak winter operations. All while creating a culture that thrives on interactions with the community and making an impact on guest experiences. Job Requirements Must-haves - 21+ years old (required to serve beer) - Prior guest facing customer service experience - Food & beverage experience - Comfortable learning POS/reservation systems - Comfortable with handling guest concerns in a calm, professional manner Nice-to-haves - Barista training/experience; Tips & Sips certification (preferred) - Experience training/coaching seasonal staff or coordinating daily desk operations - Inventory/ordering experience (retail, concessions, or food & beverage) Day in the Life Most shifts are spent at the Sports Discovery Center welcoming guests, answering questions, and keeping check-ins moving smoothly. As the on-shift supervisor supporting a seasonal team, you'll stay hands-on with the point of sale (tickets, retail, concessions/coffee), step in to resolve guest issues with a calm, solution-focused approach, and coordinate quick updates with other teams when plans change. You'll also help keep the desk organized and close out the day accurately, so everything is set up for the next shift. About You at Soldier Hollow You'll thrive here if you bring Collaboration and Excellence to a fast-moving, guest-first environment. Collaboration looks like stepping in when the line gets long, communicating clearly with other departments, and helping seasonal teammates learn the flow without making it complicated. Excellence shows up in the details: accurate transactions, clean processes, waivers completed, deposits and reports done right the first time, and guests who feel genuinely welcomed even on the busiest winter days. Success means the desk runs smoothly, guests leave with solutions (not frustration), and your team feels supported and ready. Ready to help create a great guest experience at Soldier Hollow? Apply today!