TMS Administrative Coordinator

A TMS Administrative Coordinator provides key administrative support for the TMS Services portion of the Neurostimulation Department, including a wide range of administrative and financial duties. This role serves as a contact and resource for financial and health insurance reimbursement issues, as well as a liaison to Sheppard Pratt physicians and staff.

What to expect

Primary Responsibilities:

• Provides office support by greeting clients, scheduling appointments, and answering incoming phone calls.

• Conducts initial phone evaluations to determine patient appropriateness for TMS consultation with physician.

• Orders and maintains office supplies and equipment.

• Composes and types correspondence and prepares reports as needed.

• Scans supporting documents as needed into electronic medical record (EMR).

• Collects new client demographics and insurance information and enters data into IDX.

• Investigates and verifies client’s primary, secondary, and tertiary insurance coverage for TMS benefits.

• Collaborates with RN Manager and MD leader to complete and send pre-authorizations and/or treatment plans as required by insurance companies. This requires an understanding of a variety of clinical scenarios both psychiatric and medical.

What you'll get from us:

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation

• Comprehensive medical, dental and vision benefits for benefit eligible positions

• 403b retirement match

• Generous paid-time-off for benefit eligible positions

• Complimentary Employee Assistance Program (EAP)

• Generous mileage reimbursement program

Pay range for this position is: $20.95 to $31.45/hr. Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.

What we need from you:

• Bachelor’s Degree from an accredited institution in allied health, science or related field preferred.

• Two years of related work experience.

• Knowledge of and ability to understand a broad range of psychiatric and medical diagnoses, treatment modalities, and therapeutic services.

• Strong organizational and time management skills.

• Interpersonal skills sufficient to communicate effectively with a variety of clinicians and other hospital staff.

• Interpersonal and negotiation skills to effectively obtain authorizations for TMS treatment with a variety of 3rd party payors.

• Interpersonal skills to effectively communicate with patients and their families/representatives regarding treatment costs and expected insurance coverage. This requires a great deal of tact and diplomacy.

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