Customer Services Representative - Part-Time (Seasonal, On Call)

Description

IN THIS ROLE YOU WILL:

Crown Center is a vibrant multi-use complex, which includes retail shops, two hotels, offices and special attractions - an exciting place where people live, work and play. It is located near the corporate headquarters of Hallmark Cards, Inc. and attracts thousands of visitors every year.

Crown Center Customer Services is located in the retail shopping center and is comprised of an effective team of experienced Customer Services Representatives. The team delivers a wide variety of services to Crown Center guests.

The Showplace children’s exhibit is offered by Crown Center Marketing and is located within the Crown Center retail shopping center. The exhibit is hosted by Customer Services Representatives (CSRs). The CSRs provide excellent service and assistance for guests who visit the exhibit and are an integral part of the overall success of the Crown Center retail operations.

IN THIS POSITION YOU WILL:

The Customer Services Representative (on-call) is responsible for providing excellent customer service to help ensure that each guest has a positive experience at Crown Center. Customer Service duties include but are not limited to: answering customer questions in person and over the phone; preparing shipments for customers and processing through FedEx terminal; custom gift wrapping; and processing customer payment transactions.

The Customer Service Representative (on-call) will also cross-train to serve as needed to perform various duties in relation to providing back up support to special exhibits located at the Crown Center retail shopping center.

This position is classified as an “on-call” opportunity.

The work schedule will cover Thursday – Sunday and the hours may vary to ensure coverage during Crown Center’s operating hours which are:

Monday – Saturday, 10:00am to 6:00pm

Sunday 11:00 – 5:00pm.

Holiday Hours: Monday – Thursday, 10:00 – 7:00, Friday – Saturday, 10:00 – 8:00, and Sunday 11:00 – 5:00. Hours are subject to change.

Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply.

APPLICATION INSTRUCTIONS:

You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc., and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.

BASIC QUALIFICATIONS

The following is required to be considered for this role:

• High School Diploma or GED.

• Minimum of one year of Customer Service experience, or working with the public, or working with children in a classroom or service capacity.

ADDITIONAL PREFERRED QUALIFICATIONS

Your application will stand out if you have:

• Understanding of basic smartphone technology, computer usage, and Microsoft suite.

• Must display a high level of professional maturity and the ability to handle a variety of situations when working with the public.

• Excellent interpersonal and people skills.

• Experience in a classroom and/or other child care.

• Excellent verbal communication skills.

ADDITIONAL DETAILS:

• The Customer Services Representative (seasonal, on-call) position is located at Crown Center in Kansas City, Missouri.

• Relocation will not be provided.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.