Agentic AI (Copilot) Senior Cloud Solution Architect
Location not statedJobPosted 2 days agoStill listed 1 day ago
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Job overview
The Agentic AI (Copilot) Senior Cloud Solution Architect advises customers on AI transformation, translating challenges into solutions aligned with business outcomes. The role leads architectural design and customer engagement to support adoption and sustained use of Copilot products, while partnering with technical and sales teams on growth opportunities. It also contributes expertise and reusable intellectual property, shares customer insights, and maintains technical readiness through continuous learning.
Skills & qualifications
Skills
Qualifications
Full job description
Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal. Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale. Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization. Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey. Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution. Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Cowork, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to International Customer Success Unit (iCSU) priorities and corporate initiatives. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or a related field OR equivalent experience. Relevant professional experience in cloud and infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, architecture, practice development, or consulting. Experience working in a customer-facing role, either with internal or external customers. Experience delivering or contributing to technical projects.
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