Registered Nurse Call Center
Murray, KYFull-time$26–35/hrSeen 1w agoSeen in employer's feed 6 days ago
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Requirements
Credentials this posting asks for.
Job overview
Rotech Healthcare seeks a dedicated Registered Nurse Call Center professional to provide telephonic support for respiratory equipment, ensure CPAP compliance, and educate patients and caregivers. The role involves troubleshooting equipment issues, coordinating on‑call assignments, and maintaining licensure and continuing education while working a standard Monday‑Friday schedule.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
1 - 20 years
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
About Rotech
Join a Leader in Home Healthcare
At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview and Responsibilities
Job Summary
We are seeking a dedicated Registered Nurse Call Centerto join our team. In this position, you are responsible for providing telephonic support regarding respiratory equipment/supplies within their clinical expertise and education to field staff, referral sources, patients and caregivers. Also responsible for performing all tasks and communication related to CPAP compliance.
Pay range between $26 - $35 depending on experience and license
External candidates are eligible for a $2000 gross sign on bonus to be paid after 60 days and another $2000 after 180 days of continuous employment.
Monday-Friday; 8am - 5pm with a 4-6 week On-Call rotation
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
Available for on-call assignments as needed, flexibility to cover 24/7 call center operation; at this time the rotation is every 4 to 6 weeks
On-call responsibilities are for phone consultations during non-business hours (e.g., AHCC locations)
Counsels and re-educates non-compliant patients based on physicians' instructions
Gathers information from patients, care-givers, field personnel, etc. regarding equipment problems and troubleshoots problems based on information provided
Initiates patient enrollment into CPAP Compliance Program
Learns and understands basic insurance guidelines
Maintains continuing education as necessary for performance of job responsibilities and as required for state licensure or certification
Maintains up-to-date licensure certification or other requirements per state law in the state(s) of practice
Makes determination of need for a physical visit when all other measures have been taken and are unsuccessful; contacts the location via e-mail or dispatches the PST or other personnel for physical visit
Monitors patient's progress according to patient specific insurance guidelines and/or Rotech time-frame
Performs diligence in securing all company information, including but not limited to company and patient information
Provides Clinical support to locations/field personnel with clinical related problems or needs, to answer troubleshooting questions
Provides patient education as applicable; education may include respiratory equipment use, maintenance and safety, physician's prescription for equipment use, importance of compliance with physician's prescription, benefits of therapy, potential consequences of noncompliance and potential adverse reactions/side effects from therapy
Reviews appropriate manufacture system for compliance tracking
Performs other duties as assigned
Qualifications
Employment is contingent on
Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
High school diploma or GED equivalent, required
Credentials as a Registered Nurse (RN)
Licensed in primary state of home office as required by state law and provide a copy of license to the location
Preferred Education and/or Experience
Completion of an accredited program/degree in respiratory care/therapy or related science is preferred; nursing or other paramedical training may be acceptable depending upon state licensure laws
Maintain CEUs as required by state law, and if not required by state law, then maintain a minimum of 4 CEUs per year
May be required to obtain license in neighboring states as required by service area of location
Experience with home respiratory care, preferred
One year of related work experience, preferred
Skills and Competencies
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Make appropriate recommendations for changes to patient care as dictated by patient assessment
Multi-task along with attention to detail
Review patient charts and discern compliance with Rotech's policies and procedures
Self-motivation, organized, time-management and deductive problem solving skills
Troubleshoot clinical issues and resolve equipment issues over the phone
Work independently and as part of a team
Machines, Equipment and Technical Abilities
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Understands use of all applicable home respiratory equipment and supplies
Physical Demands
Lift and carry office equipment at times
Requires walking and standing 5%, sitting 95%, talking and listening majority of the shift
Requires close vision to small print on computer and/or tablet and paperwork
Rotech Information
Benefits
Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commissionfor Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement(as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations
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All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of r ace, color, age, gender, gender identity, r eligion, creed, national origin, ancestry, citizenship, marital status, veteran status, s exual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
28278
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