IT Desktop Technician (Phoenix, AZ) - Austin Industries

Description

Austin Industries is one of the nation’s largest, most diversified U.S.-based construction companies. With more than 8,000 employee-owners, Austin Industries provides nearly every type of civil, commercial and industrial construction services through the expertise of our operating companies: Austin Bridge & Road, Austin Commercial and Austin Industrial.

Austin Industries has an outstanding opportunity for an IT Desktop Technician at our office in Phoenix, AZ . The IT Desktop Technician will provide general and escalated support to all Employee-Owners local to the Phoenix area. They’ll focus on coordination, installation and implementation of all IT hardware and software including but not limited to, laptops, desktops, tablets, iPads, docking stations, monitors, audio/video equipment, phones, and wireless devices.

Responsibilities:

• Provide on-site and remote maintenance, troubleshooting for computer hardware, peripherals, software, virus, network connection and mobile device configuration

• Recognize, diagnose, and resolves common system issues; may use remote desktop screen sharing software to quickly and accurately assist users with issues

• Responds to telephone calls, emails and ticket requests for technical support

• Software and hardware installations, updates and troubleshooting

• Audio/video conference setup and support

• Printer/scanner setup and support

• Document, track and monitor the problems to ensure a timely resolution

• Assist Asset department with imaging of new and upgraded equipment

• Track, document recurring problems, and recommend corrective actions to the appropriate IT team

• Additional duties as assigned

Qualifications:

• An associate degree in computer technology, information systems, or related field preferred but not required

• 2+ years of experience in computer technology support or related area

• Azure Fundamentals Certificate preferred

• Knowledge of commonly-used concepts, practices, and procedures within field

• Excellent communication (written and verbal), analytical, customer services, and interpersonal skills

• Ability to work in a fast-paced, deadline driven environment

Requirements:

• Be available to travel to jobsites in and around the Greater Phoenix area

• Applicants must be legally authorized to work for ANY employer in the United States. Austin Industries is unable to sponsor or take over sponsorship of an employment visa for this position.

Benefits & Compensation

We offer excellent benefits including medical, dental, life and disability insurance, and a matching 401K plan. We are proud to be a 100% Employee-Owned Company (ESOP)! To learn more about our employee-ownership structure, please go to https://www.austin-ind.com/our-company/100-employee-owned .

Austin Industries is an Equal Opportunity Employer.

See the “Know Your Rights” poster available in English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) and Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf) .

About Austin Industries

Austin Industries and its operating companies engage in almost every type of civil, commercial and industrial construction. Austin is owned entirely by its employees through its Employee Stock Ownership Plan (ESOP). Austin Industries has a rich history. We are one of the largest and most diversified construction firms in the nation. Austin stands on the core values of Uncompromising Integrity, Employee-ownership, Exemplary Service and Excellence in Safety.

To learn more about our history, culture and operations, visit us at www.austin-ind.com .

No Third-Party Inquiries Please

This Company does not accept and will not consider unsolicited resumes or any other unsolicited candidate information submitted to the Company or any of its employee-owners by staffing agencies, search firms, or third-party recruiters in response to a posted vacancy. The Company will not pay any placement fee(s) without a written agreement to do so ( i.e. , payment must be required pursuant to the terms of a written agreement).

Any unsolicited resumes or candidate information submitted to this Company or any of its employee-owners becomes the property of the Company.

Accessibility Note

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs or have accessibility concerns, please contact the People Services Team at (877) 831-1217.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.