Community Coordinator (TEMP)

Who we are: MasterClass is the streaming platform where the world’s best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours.

Members get unprecedented access to 200+ instructors and classes across a wide variety of fields, including Arts & Entertainment, Business, Design & Style, Sports & Gaming, Writing and more. Step into Nas’ recording studio and Gordon Ramsay’s kitchen, and go behind the big screen with James Cameron. Design your career with Elaine Welteroth, get ready to win with Lewis Hamilton, perfect your pitch with Shonda Rhimes and discover your inner negotiator with Chris Voss.

We’re a remote-first workforce with collaborative work spaces in San Francisco and Kitchener, Ontario, and employees in several U.S. states. If you’re interested in joining a dynamic, culture-driving company—where learning invaluable skills is all in a day’s work—we invite you to apply.

Snapshot of the Role: MasterClass is looking for a Community Coordinator to help deliver exceptional learning and community experiences across MasterClass Executive and MasterClass Certificates.

As we expand our professional learning offerings, we’re creating new ways for people to learn together, connect with peers, and turn knowledge into meaningful progress through engaging, cohort-based experiences. In this role, you’ll help bring these experiences to life through thoughtful communications, engaging programming, seamless operations, and meaningful community interactions. Working closely with our

Community Manager and cross-functional partners, you’ll support the day-to-day execution of community programs, help learners stay engaged throughout their journeys, and build repeatable processes that enable our programs to grow.

We’re looking for someone who is highly organized, enjoys connecting people, and is excited about making great learning experiences happen. You’ll have the opportunity to help shape emerging learning programs at MasterClass while developing your own expertise in community building, program operations, and member engagement.

What You Will Do:

• Support engaging cohort experiences: Help create welcoming, active communities across MasterClass Executive and Certificates by facilitating conversations, encouraging peer connections, and supporting participation throughout each learning journey.

• Coordinate community programming and events: Support AI Labs, AMAs, virtual events, and other community experiences through scheduling, participant communications, logistics, and follow-up.

• Own day-to-day community operations: Maintain community calendars, onboarding workflows, member resources, engagement activities, and communication processes to ensure consistent, organized experiences across programs.

• Create thoughtful learner communications: Draft and coordinate community updates, announcements, engagement prompts, and program reminders that keep learners informed, motivated, and connected.

• Track engagement and drive improvements: Monitor participation, learner progression, and community feedback to identify engagement opportunities, surface potential issues, and support continuous improvement.

• Leverage AI and automation thoughtfully: Use approved AI-powered tools and automation to streamline recurring workflows, improve communication processes, and help scale community operations while maintaining accuracy, privacy, and a high-quality learner experience.

• Collaborate across teams: Partner with Community, Product, Marketing, Content, and Support teams to deliver cohesive experiences and help bring new community programs to life.

About You:

• Community or program experience: 2+ years of relevant experience in community engagement, cohort-based learning, program coordination, member experience, or a related field. Equivalent experience is welcome.

• Strong operational execution: You’re organized, detail-oriented, and comfortable managing multiple workstreams, deadlines, and program logistics in a dynamic environment.

• Excellent communication skills: You’re a clear, thoughtful writer and communicator who can engage professional audiences, respond to member needs, and create welcoming experiences.

• A learner-centered mindset: You enjoy helping people learn and connect, bring empathy and sound judgment to your interactions, and care deeply about creating a positive member experience.

• A proactive, collaborative approach: You take initiative, follow through on commitments, and enjoy working with different teams to improve experiences and deliver results.

• Comfort with AI and digital tools: You’re curious about how AI and automation can improve workflows, comfortable learning new digital platforms, and able to apply sound judgment when using technology to support community operations.

Nice to Have:

• Experience supporting cohort-based education, professional development, or online learning communities.

• Familiarity with Slack or comparable community engagement platforms.

• Experience coordinating virtual events, webinars, or live learning experiences.

• Experience supporting multiple concurrent cohorts or large online communities.

• Interest in AI, education technology, and the future of professional learning.

Employment Details:

• Temporary, full-time employment via our staffing partner TCW Global

• Employment is at will; nothing in this posting guarantees employment for any specific period or any extension of the assignment

• Remote (U.S.)

• Temporary, Full-time, ~40 hours/week, nonexempt (overtime eligible)

• Benefits: The selected candidate will be employed through our third-party staffing partner, TargetCW, and is not eligible for MasterClass employee benefits (including health insurance, paid time off, and retirement plans). Sick leave and other benefits required by applicable law will be managed directly by TargetCW.

At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.