Residential Program Specialist

Croyle-Nielsen Therapeutic Associates (C-NTA) is seeking a high-performing, collaborative Program Specialist to join our growing Residential Services Department. The Residential Program Specialist is a critical role in ensuring quality, compliance, advocacy, and operational excellence across our residential group homes. This position is ideal for a flexible, experienced, and driven leader who takes total ownership, thrives in a fast-paced environment, and understands the realities of working within a 24/7 residential department. The Residential Program Specialist must be able to manage a large and demanding workload, participate in an on-call rotation, meet strict deadlines, and confidently lead and support the team while maintaining the highest standards of care and compliance. What You'll Do As a Residential Program Specialist, you will oversee all aspects of services for individuals with intellectual and developmental disabilities (IDD), ensuring they receive safe, person-centered, high-quality support while meeting all regulatory and company standards. Key responsibilities include: 1. Manage and support a caseload of individuals, across Johnstown and Somerset, serving as their primary advocate and ensuring our team delivers quality service and care as defined by the individuals' support plans 2. Maintain all individuals' files, ensuring documentation is complete, accurate, and licensing-ready at all times and all regulatory requirements are fully compliant 3. Conduct and track intakes, assessments, team meetings, staff meetings, annual paperwork submission, and more 4. Build professional relationships and collaborate closely with guardians, families, representative payees, medical providers, county and state partners, and more 5. Train and support staff on ISPs, protocols, documentation expectations and address deficiencies promptly 6. Ability to participate in the company's Incident Management Program as a Certified Investigator 7. Effectively collaborates with the residential management team and across various service lines 8. Participates in an on-call rotation, responding confidently and professionally to emergency situations What You'll Bring 1. A caring heart, a patient attitude, and a real passion for helping others succeed. 2. A bachelor's degree in a relevant field of study with four years' experience working with the IDD population. 3. Strong ownership mentality with the ability to manage a large, fast-paced workload while meeting strict deadlines without sacrificing accuracy or quality 4. Ability to be flexible and work effectively within a 24/7 environment 5. Excellent organizational skills with close attention to detail, deadlines, and compliance requirements 6. Proven leadership abilities with experience supervising a team and a confidence to lead, coach, and hold staff accountable in a fair, consistent, and professional manner 7. Ability to navigate complex situations, make sound decisions, and remain composed under pressure 8. Clear, professional communication skills and a solution-focused mindset in a dynamic and growing department 9. Commitment to person-centered services, quality outcomes, and C-NTA's core values and standards 10. An ability to pass background checks, physical, and drug screening which C-NTA pays for you 11. A valid PA driver's license, reliable transportation, an ability to transport individuals safely and to travel between group homes What You Get 1. A leadership role within a growing, mission-driven organization 2. Benefit from generous PTO starting on day 1, plus paid holidays 3. Access to a variety of benefits and perks like health, dental, vision, and many other programs to benefit you and your family 4. Save for the future with our 401(k) plan and matching contributions 5. A meaningful leadership role with direct impact on individual lives and program growth 6. Collaborative team environment where your oice and ideas matter Why C-NTA At C-NTA, we are committed to building programs and leaders that reflect our values of integrity, accountability, compassion, and excellence. You'll work alongside a collaborative leadership team that values proactive problem-solving, clear communication, and doing what's best for both individuals and staff. If you're looking for a role where your leadership, attention to detail, and commitment to quality truly matter, we'd love to hear from you.