Operations Manager

Overview

The Operations Manager is responsible for overseeing operations at a designated site or group of sites within a specific market. This role focuses on delivering operational excellence by leading teams, managing day-to-day activities, and ensuring a high level of customer satisfaction. As a client-facing leader, the Operations Manager aligns operational programs with organizational standards to consistently deliver high-quality service outcomes.

Compensation: $60,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Responsibilities

• Oversee and maintain operational standards, performance metrics, and program execution across all assigned client fulfillment centers.

• Foster a customer-centric culture by implementing strategies that enhance communication, service quality, and client satisfaction.

• Ensure compliance with all processes, procedures, and documentation requirements.

• Build and maintain effective working relationships through clear, respectful, and professional communication.

• Provide accurate and timely updates to clients, employees, and leadership.

• Identify operational challenges and implement effective, data-driven solutions.

• Utilize analytics and sound judgment to guide decision-making. • Recruit, develop, and mentor shift leads and management personnel.

• Promote a positive work environment and establish a strong culture of safety.

• Set clear expectations, ensure accountability, and support employee development through coaching and feedback.

• Take ownership of operational programs and proactively identify opportunities for improvement.

• Perform additional duties and support special projects as assigned.

Qualifications

Minimum Qualifications

• 2+ years of experience in distribution and/or fulfillment center operations (required).

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field, or equivalent experience.

Core Competencies

• Demonstrated ability to lead, influence, and achieve results through others

• Strong process improvement and continuous improvement capabilities

• Excellent analytical, problem-solving, and decision-making skills

• Strong interpersonal skills with empathy, patience, and professionalism

• Effective conflict resolution and negotiation abilities

• Superior organizational and time management skills with ability to manage multiple priorities

• Excellent verbal and written communication skills • Ability to perform effectively in a fast-paced, high-demand environment

• Proficiency in Microsoft Office Suite and general computer applications

• Strong attention to detail and ability to work independently and collaboratively

• Professional demeanor when interacting with clients, employees, and external partners

• Talent development and team building Work Environment & Physical Requirements

• Ability to work in a warehouse environment.

• Capability to perform physical tasks at client locations, including prolonged walking, lifting up to 40 lbs, operating pallet jacks, and assisting with cleaning activities as required.

REQNUMBER: 173596

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.