IT Systems Support 1

[logo for Montana Department of Justice] About Us: * Hello! We’re the Justice Information Technology Services (JITS) team, we provide vital Information Technology (IT) infrastructure which Montanan’s rely upon to support state and local law enforcement. Our dynamic team manages IT systems, services, and interfaces to support approximately 900 DOJ employees, and over 3,000 Criminal Justice Information Network (CJIN) customers working together to/safeguard Montana/! We directly support DOJ staff involved with legal cases concerning the State and its people, Montana missing persons, victim services, children’s justice, consumer protection, criminal investigations, highway safety, motor vehicle licensing, gambling control, and forensic laboratory services. The list is long but if you enjoy diversity, this challenging, exciting, and rewarding position may be what you are looking for. Job Overview: The primary duties of the IT Systems Support 1 position involve hardware and software installation, maintenance, and training onto microcomputer workstations in local and wide area networks. The incumbent provides technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration. This team supports end-user and data processing personnel and manages and provides trouble resolution for DOJ-wide area network users and authorized agents. Some state vehicle driving and lifting/moving hardware up to twenty-five pounds is required. Minimum Qualifications: * Associate degree in information technology or related field. * One to three years of experience supporting network or computer systems technologies. * Other combinations of education, certification or experience may be substituted. * Must have the ability to work in all aspects of a team environment including support, communication, personal awareness, ability to utilize and provide professional critiques, and demonstrate emotional intelligence. Preferred Qualifications: * Extensive knowledge of desktop/laptop computer support and troubleshooting to include previous and current versions of Microsoft Windows operating systems. * Extensive knowledge of MS Office application uses and troubleshooting. * Extensive knowledge of Microsoft Active Directory. * Extensive knowledge of computer peripherals such as scanners, printers, and MFPs. * Thorough knowledge of system, diagnostic, and utility software - PC Tools, MS Sysinternals, remote desktop support applications and methods, antivirus and anti-malware tools and techniques. * Knowledge of LANs, WANs and WWANs. * Knowledge of Microsoft System Center applications. * Knowledge of mobile computing devices like tablets and smartphones. Special Instructions: The selection procedures to be used in evaluating the applicant's qualification may include but are not limited to an evaluation of the resume and cover letter, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks. Additional materials, references or information submitted by the applicant, but not requested, will not be considered. Successful applicant(s) will be subject to: * Criminal History Fingerprint / Name-based Check * Driving History * Intensive Background Check HOW TO APPLY: /To be considered for this position, you must attach a_resume and cover letter_at the time of application/.* Tip: When attaching your resume, you must mark the attachment as a “Relevant File”. Your Resume: Please include all work experience as well as job duties that demonstrate your qualifications for this position. Include dates of employment (month & year- start & end) and the reason you left each job. Your Cover Letter: How do your qualifications and experience directly correlate to the duties of this position and what makes you the best candidate for the job? A complete online state application is not required. To initiate an application, attach the résumé to be considered for this position. Failure to attach résumé will result in an incomplete application that will not be considered further. Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process. All documents for Veteran or Disability preference must be received or date stamped by the closing date. Please submit preference documentation to Terri Christianson [email protected] Transfer Service. To request an accommodation with the application process, please contact the HR office. Your service is rewarded with competitive compensation and generous**State of Montana Benefits. * Medical, dental and vision coverage * Retirement plans * Generous paid vacation, sick and holidays * Pre-tax Flexibility Spending Accounts * Employee Assistance Program State of Montana employment may qualify for student loan forgiveness under thePublic Service Loan Forgiveness (PSLF) program. This Organization Participates inE-Verify [E-Verify® Logo] Minorities are under-represented in this position and are encouraged to apply. Title: IT Systems Support 1 Location: Helena Requisition ID: 26142802