Inside Sales Representative

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you'll do:

The Inside Sales Representative is responsible for providing exceptional customer service while supporting sales growth through product knowledge, quotations, order management, and customer relationship development. This role serves as a primary point of contact for contractors, builders, homeowners, and commercial customers by assisting with product selection, pricing, order processing, and project support. Working closely with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams, the Inside Sales Representative ensures customer orders are completed accurately and efficiently while delivering an outstanding customer experience.

• Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections

• Plan and implement telemarketing and prospecting objectives

• Coordinate delivery and pick up of orders with operations teams

• Provide support to Outside Sales team

• Adhere to pricing guidelines and policies of customer financial services

Shift and Schedule

• Full-Time Position

• Monday–Friday.

• 7am until work is done, around 5pm | May vary, based on business needs

• Flexibility in schedule to accommodate OT/weekends as needed.

What you'll bring:

• Previous front-line customer service and sales experience

• Industry experience with construction or building materials a plus

• Spanish bilingual proficiency a plus

• Ability to effectively communicate and follow-up with customers, vendors, team members, and management

• Eagerness and ability to learn and retain vast amounts of product information

• Experience processing customer orders, returns, cancellations, and order adjustments.

• Office management or administrative experience preferred.

• Experience handling high call volumes, emails, scheduling, and daily operational activities.

• Strong customer-focused mindset with excellent communication and problem-solving skills.

• Ability to thrive in a high-volume, fast-paced environment, processing 300+ order tickets daily.

• Experience managing multiple customer requests and priorities throughout the day.

• Strong order follow-up skills to ensure accuracy, timely processing, and customer satisfaction.

• Excellent attention to detail, organizational skills, and ability to multitask.

• Ability to stock, organize, and maintain showroom products while ensuring accurate inventory.

• Computer proficiency, including Microsoft Office and order management systems.

• Ability to work independently while collaborating with a team.

What you'll earn:

• 401(k) with employer match

• Medical, dental, and vision insurance

• PTO, company holidays, and parental leave

• Paid training and certifications

• Legal assistance and identity protection

• Pet insurance

• Employee assistance program (EAP)

Benefits for union‑represented roles are determine d by the applicable collective bargaining agreement and may differ from standard company benefits.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation , national origin, age, disability, or any other protected status.