Answer Line Rep (Evenings)
Part-timeRemote · USPart-time$17.5–23.88/hrSeen todaySeen in employer's feed today
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At a glance
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Job overview
The Answer Line Representative handles inbound and outbound communications with physicians, patients, and other customers across the BJC network. The role supports care coordination by sharing accurate information, following up about hospital visits, addressing caller concerns, and routing requests. It is a remote, part-time opportunity for candidates residing in the Greater St. Louis area, with evening hours and a preference for previous healthcare experience.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
City/State: Saint Louis, Missouri
Categories: Marketing and Communications
Job Status: Part-Time
Req ID : 119500
Pay Range: $17.50 – $23.88 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)
Additional Information About the Role
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Remote, Part-Time (20 hours per week) opportunity! Must reside in the Greater St. Louis area.
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Shift: 4p-12a
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Ideal candidates should be able to work on holidays, evenings and weekends.
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Previous healthcare experience is preferred!
Overview
St. Louis Children’s Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children’s hospitals in the country, St. Louis Children’s provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to “do what’s right for kids.”
Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children’s commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries.
St. Louis Children’s consistently ranks among America’s Best Children’s Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children’s was one of eight children’s hospitals to rank in the top 25 of all 10 specialties. The hospital’s academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children’s has been designated as a Magnet® hospital for nursing excellence from the American Nurses Credentialing Center® (ANCC).
Preferred Qualifications
Role Purpose
Responsible for inbound and outbound physician, patient and other customer communications, working with stakeholders across the BJC network. This position will utilize multiple systems and communication methods to ensure accurate and complete information is shared, contributing to the coordination of care of our patients.
Responsibilities
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Effectively manage high volume of incoming calls from patients and healthcare facilities, providing exceptional customer service to ensure a high level of satisfaction for our patients, practices, and providers.
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Proactively following up with physicians and patients regarding hospital visits.
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Ensures accurate and timely communication efforts including: initial point of contact, acting as liaison support for patients, medical staff and providers, and ensuring follow through to resolution.
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Identify and address caller questions and concerns, resolving issues when possible and routing requests and messages to appropriate provider and support staff.
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Maintains accountability for accurate data entry in the electronic health record and maintains patient privacy and security as outlined by HIPAA by obtaining necessary patient information, such as demographics and insurance information.
Minimum Requirements
Education
- High School Diploma or GED
Experience
- 2-5 years
Supervisor Experience
- No Experience
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
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Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
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Disability insurance* paid for by BJC
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Annual 4% BJC Automatic Retirement Contribution
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401(k) plan with BJC match
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Tuition Assistance available on first day
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BJC Institute for Learning and Development
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Health Care and Dependent Care Flexible Spending Accounts
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Paid Time Off benefit combines vacation, sick days, holidays and personal time
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Adoption assistance
To learn more, go to our Benefits Summary (https://assets.jibecdn.com/prod/bjc/0.0.331/assets/2026%20Benefits%20Summary\_Final.pdf) .
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
How this job compares
Set against the 33,925 open Customer Service jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This posting$17.5–23.88/hr
- Missouri median$18–25/hr268 hourly ranges
- US median$18–23/hr16,727 hourly ranges
This range's midpoint, $20.69/hr, is close to the Missouri median midpoint ($21/hr) — in the middle half of Customer Service hourly ranges in Missouri.
- Openings
- Olive Jobs lists 657 open Customer Service jobs in Missouri and 33,925 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Missouri
- Walmart67 open
- Home Depot63 open
- Hy-Vee Food Stores42 open
- Experience
- This posting asks for at least 2 years of experience; Customer Service postings that state a minimum ask for 1 year at the median (8,777 postings).
- Education
- This posting asks for a high school diploma; 11,145 of the 33,925 open Customer Service jobs (33%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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