Sr Field Service Engineer
MADISON, WIJobSeen 6 days agoSeen in employer's feed 4 days ago
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At a glance
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Job overview
The Senior Field Service Engineer installs, trains customers on, repairs, troubleshoots, and maintains Promega instrumentation. The role provides advanced customer support, develops service documentation and training, and shares field feedback with research and development and manufacturing teams. It also collaborates across service, technical support, product management, sales, and manufacturing to support customers and instrument products.
Skills & qualifications
Skills
Full job description
JOB REQUIREMENTS: JOB OBJECTIVE: The Senior Field Service Engineer will perform installation and repair services for all internal and external customers on Promega instrumentation while ensuring all customer service standards are maintained. This position will provide advanced support for all internal and external customers on Promega instrumentation. Develop and deploy service documents, provide service training and processes and tools for use in the global support of instrument products. CORE DUTIES: 1. Perform all service activities for Promega instrumentation product, including installation, training, repairs, troubleshooting and preventive maintenance. 2. Complete and maintain accurate reports and customer records in the CRM Database for services performed in accordance with Promega service procedures. 3. Identifies, analyzes, and repairs instrument issues in a timely manner with a focus on first time resolution. 4. Orders and replaces instrumentation parts as needed. 5. Ensure compliance with Promega guidelines regarding the Quality System, customer service standards, safety protocols, ticket completion and closeout expectations, and productivity requirements. 6. Effectively communicate with customers and supervisors regarding updates, timelines, and project completion status. 7. Collaborate with Technical Service, Product Managers, Manufacturing, Sales, and Service personnel as needed to meet business and customer needs. 8. Translate R&D and manufacturing documentation and information into field service manuals, service training programs and regular service bulletins to ensure service personnel have up-to-date information to provide customer support. 9. Act as a liaison between field and depot service personnel and instrument R&D/manufacturing to provide substantive feedback regarding instrument serviceability and quality. 10. Deliver service training to Promega service personnel and global service and support groups. This will include, but not be limited to, Promega and third party service technicians, Promega technical support scientists, and Promega sales and marketing specialists. 11. Other duties that are occasionally required: a. review and update technical documentation for product changes and improvements. b. participate in operational aspects of the local instrument service center and instrument field support, instrument installation, internal customer training, preventive maintenance, repair, and service support. c. deliver end-user training for basic functionality on Promega instruments. 12. Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness,... For full info follow application link. Diversity is important at Promega. We are proud to be an Equal Opportunity Employer, and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C55A826C996D4E64 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.
How this job compares
Set against the 1,286 open Field Service Engineer jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- US median$82–118K/yr509 salary ranges
- US median$30–42/hr384 hourly ranges
- Openings
- Olive Jobs lists 23 open Field Service Engineer jobs in Wisconsin and 1,286 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Wisconsin
- Experience
- Field Service Engineer postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (929 postings).
- Education
- 364 of the 1,286 open Field Service Engineer jobs (28%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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