Field Service Lead Installation

JOB REQUIREMENTS: FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body's signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro. JOB TITLE: Field Service Lead Installation Specialist DEPARTMENT: Field Service EXEMPT / NON-EXEMPT: Non-Exempt SUPERVISOR'S JOB TITLE: Installation Team Manager LOCATION: Field -Various Locations-Baltimore, Boston, Philadelphia, NYC/NJ, Chicago As a Field Service Lead Installation Specialist, you will lead onsite project teams to deliver against an installation plan for the entire Neurology product line of Neurodiagnostic Devices and Software, as assigned throughout North America. Position requires significant travel and ability to work well within teams. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers. Lead larger neurology installations, as assigned by Manager or Site Planner. Follows installation plan provided by Site Planner and customer PM. Assigns onsite duties against the plan to the project team supporting them onsite. Ensure all installations are managed in a professional and workmanlike manner in accordance with the Company standards and directives and customer requirements. Perform site walkthroughs to confirm readiness and compliance with installation guidelines. Responsible for diagnosing and analyzing causes of product failures, reporting findings and making recommendations for improvement by providing feedback to Engineering, Operations and other cross functional teams. Perform basic customer training as part of an installation or at a scheduled customer training class at the customer site, as requested. Perform onsite service or preventive maintenance on installed equipment in a professional and workmanlike manner. Will be required to troubleshoot, diagnose and repair PCs, networks and proprietary hardware/software issues. Will escalate to manager when response time objectives cannot be met. Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information. Demonstrate commitment to continuous learning by upgrading knowledge and skills through internal and external learning. Ensure timely completion of all paperwork and required administrative functions including all data... For full info follow application link. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A22F4C9BC920497B