Process Analyst Customer Care
NEW BERLIN, WI · HybridJobSeen 4 days agoSeen in employer's feed 4 days ago
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Job overview
The Process Analyst Customer Care provides technical, order, and payment-related support to internal and external customers. The role coordinates with stakeholders to manage cases and improve customer satisfaction. It supports accounts receivable, dispute resolution, process improvement and automation, on-time delivery, and customer-facing tools within ABB’s MOSE Customer Service Team.
Skills & qualifications
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Qualifications
Full job description
JOB REQUIREMENTS: At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to:Customer Care Manager __ In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: Hybrid {#LI-Hybrid} (Must be in/near New Berlin, WI) This role is contributing to the MOSE Customer Service Team in the USA. Main stakeholders are MOSE Leadership. You will be mainly accountable for: Accounts Receivable Management- Monitor and manage outstanding customer balances, partnering with internal teams and customers to resolve billing discrepancies and accelerate payment. Dispute Resolution- Investigate and resolve customer disputes related to invoices, credits, pricing, and product issues while documenting root causes and corrective actions. Process Improvement & Automation- Identify, develop, and implement process improvements within the customer care function, including Salesforce (SFDC) workflow enhancements, automation opportunities, and CRM optimization to drive efficiency and elevate the customer experience. Customer On-time Delivery - Track orders from release through completion, identify delays, and coordinate with operations and logistics to ensure on-time delivery performance. Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other customer facing business applications. Our team dynamics You will join a talented and high performing team, where you will be able to thrive. Qualifications for the role Minimum of 3 years of experience in sales, customer service or general business Bachelor's degree in Business or related field Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query, lookup formulas) Experience with... For full info follow application link. Equal Employment Opportunity and Affirmative Action at ABB Inc. ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: http://www1.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/2FA6973532DD4C7B
How this job compares
Set against the 33,881 open Customer Service jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- Wisconsin median$45–57K/yr66 salary ranges
- Wisconsin median$18–21/hr281 hourly ranges
- Openings
- Olive Jobs lists 1,041 open Customer Service jobs in Wisconsin and 33,881 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Wisconsin
- McDonald's125 open
- Walgreens57 open
- Home Depot54 open
- Experience
- This posting asks for at least 3 years of experience — more than three in four Customer Service postings that state a minimum ask for (median 1 year, across 8,827 postings).
- Education
- This posting asks for a bachelor's degree; 1,385 of the 33,881 open Customer Service jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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