Restaurant Manager

Pay or shift range: $67,000 USD to $70,000 USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

• Leads the food & beverage staff to ensure department operates efficiently and business goals are achieved.

• Attends appropriate meetings and communicates effectively with all responsible staff to ensure guest and employee needs are met.

• Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner.

• Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable.

• Works side by side with staff to train and model appropriate guest service standards.

• Responsible for interviewing, hiring, and developing associates.

• Evaluates staff performance and coaches to ensure standards are met.

• Motivates team by setting goals, providing ongoing feedback, and rewarding/recognizing associates.

• Delivers discipline/corrective action and makes termination decisions.

• Responsible for training all associates and ensuring training records are maintained.

• Analyzes quality issues, identifies training needs, and ensures implementation to improve results.

• Utilizes available resources and adheres to Restaurant/Hotel training policies.

• Ensures all company, brand, and department-specific training requirements are met.

• Accountable for achieving business revenue goals by developing and implementing service programs.

• Responsible for building and maintaining client relationships to drive repeat business/customer referrals.

• Uses expertise to develop and implement changes to food and beverage operations based on sales and guest comments.

• Responsible for management of expenses to maximize hotel profitability.

• Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget.

• Follows Restaurant/Hotel procurement guidelines and applies good business judgment.

• Manages and maintains company assets to stay within budget guidelines.

• Conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per Restaurant/Hotel, brand, local, state and federal regulations.

• Ensures a clean and safe work environment, and follows all Restaurant/Hotel procedures for guest/employee incidents.

• Responsible for effective self/workload management.

• Demonstrates clear written and verbal communication skills.

• Promotes collaboration and positive, professional work environment.

• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.

• Adheres to all Restaurant/Hotel Standard Operating Procedures.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.