Client Engagement Coordinator (Student)

Job Details: Job Location: WNEU - Springfield, MA, Position Type: Student, Education Level: Not Specified, Salary Range: $15.00 - $25.00Hourly,

Purpose of this Position:

The Center for Social Justice (CSJ) is looking for a highly motivated individual to provide key administrative and communications

support to its legal programs and office operations. The CSJ operates free legal services programs for the community, including the

Consumer Debt Initiative and CORI Sealing & Expungement Project, through which students at WNE Law may gain experiential learning

opportunities. The CSJ also serves as a hub for public interest activity and innovative, interdisciplinary research and advocacy at WNE

Law. The Client Engagement Coordinator will work closely with the CSJ Director, Staff Attorney, law students, volunteers, and clients,

exercising sound judgment, maintaining strict confidentiality, and managing multiple priorities in a faced-past legal and academic setting.

Essential Job Functions:

The Client Engagement Coordinator ensures that the CSJ maintains timely and accurate communication with active clients as well as

community members who contact our office for assistance. This entails coordinating both ingoing and outgoing communications through

multiple channels. The Client Engagement Coordinator communicates professionally, compassionately, and respectfully. Additionally,

the Client Engagement Coordinator also ensures that the CSJ is telling its story effectively to target audiences, thereby generating

visibility, building community, and maintaining engagement.

Client Engagement:

• Manage incoming and outgoing communications from CSJ office phone and organizational email.

• Conduct client intake, eligibility screening, and referral coordination.

• Coordinate appointments, follow-up and reminder communications, and case-related administrative processes.

• Accurately log data in client management software.

• Assist with processing incoming mail and court intakes.

• Maintain referral sheet for legal and social services.

Community Outreach & Social Media

• Operate CSJ social media accounts (Instagram, LinkedIn)

• Design content for CSJ social media, website, and other external communications (e.g., newsletter).

• Assist CSJ Director in coordinating with WNE communications and marketing teams.

• Maintain CSJ alumni database and ensure that students, alumni, and stakeholders remain engaged with CSJ social media.

• Help advertise CSJ events and services.

• Attend events and clinics when possible.

This position is expected to require approximately 18–20 hours per week. Qualifications: Required Knowledge, Skills, and Abilities:

• Experience providing direct client or customer service, preferably in a nonprofit, legal, healthcare, social services, education, or

community-based setting.

• Demonstrated understanding of the nature of working with underserved communities.

• Effective verbal and written communication skills with a high level of professionalism and care.

• Ability to communicate with individuals facing challenging legal circumstances.

• Fluency in Spanish is preferred.

• Analytical skills, sound judgment, and excellent attention to detail.

• Ability to work collaboratively, proactively, and flexibly in a fast-paced legal environment.

• Proficiency with Instagram, LinkedIn, Microsoft Office, and Adobe Pro.

• Proficiency with Clio, Canva, and/or generative AI is a plus.

Application Requirements:

Please submit a resume and cover letter with your application. Candidates should be prepared to provide an unofficial transcript and at least two professional references upon request.