Housing Resource Associate (Bilingual)

Housing Resource Associate (Bilingual) Interested in joining our team of dedicated professionals? Way Finders is currently seeking four full-time Housing Resource Associates. The Housing Resource Associate provides exceptional customer service and general information to callers, clients, and visitors at our Housing Centers in a professional, efficient manner that exemplifies Way Finders' mission and core values of respect and community support. Benefits include: 20 days accrued paid time-off during year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic! Wage starts between $21.00 and $23.50 per hour depending on equivalent qualifications. Interested applicants must submit a resume; applications will be accepted until the position is filled. This role will be performed fully onsite. Responsibilities include: - Provide exceptional, friendly, and helpful service to all callers, clients, and visitors - Educate consumers about the organization's programs and available community resources, proactively conducting assessments and making referrals/appointments when necessary - Assist clients with appropriate resources and tools for effective problem-solving and planning in regard to their housing needs and options - Maintain detailed log of incoming visitors, callers, and related documentation/notes; including but not limited to "real time" data entry into internal system - Ensure all calls are responded to in a timely response, including forwarding all inquiries from government offices, housing courts, legal services, and other applicable agencies - Maintain adequate supply of up-to-date program materials and forms in reception and resource areas - Manage, organize, and update information in all required databases and software applications - Receive, sort, deliver, and date stamp incoming mail and packages; prepare outgoing mail as necessary - Work collaboratively to plan and prepare workshops for tenants and landlords - Establish and maintain strong, collaborative relationships with internal staff (including across departments), landlord, owners, community groups, agencies, and stakeholders - Perform general clerical duties including but not limited to: scanning, filing, faxing, copying, preparing correspondence and reports - Proactively identify and inform the program managers of any issues that may adversely affect the department or organization Requirements include: - Two years' experience in office reception, at a call center, or in a related role; a combination of experience and a high school diploma (or equivalent) may be a substitute - Preference for experience in human or community services - Demonstrated ability to communicate clearly and effectively, both verbally and in writing - Demonstrated ability in Microsoft Office, and comfort learning new technologies - Bilingual (English/Spanish) required - Ability to organize and prioritize effectively in a fast-paced environment - Excellent problem-solving and networking skills - Knowledge of community resources is a plus