Sr. Analyst, Process Enablement - Finance
Westerville, OHJobSeen 2w agoSeen in employer's feed 4 days ago
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The Sr. Analyst, Process Enablement - Finance provides structured support for finance business processes, including issue triage, process guidance, and adoption of global templates and procedures. The role serves as a finance-process super user, supports Oracle EBS modules, and coordinates with finance business functions, enablement and training leads, and ERP support teams to resolve issues and guide users.
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Job Description POSITION SUMMARY * The Sr. Analyst, Process Enablement - Finance provide expertise and structured support for finance business processes, ensuring accurate issue triage, process guidance, and effective adoption of global templates and procedures. Act as a dedicated super user for finance end-to-end processes, providing functional clarification, performing issue triage, and supporting user enablement activities. This position reports to Manager, Process Enablement. RESPONSIBILITIES * Supports finance-specific Oracle EBS modules including Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), E-Business Tax (EBTAX/VERTEX), Subledger Accounting (SLA), Localization, Cash Management, Costing (CST), Project Accounting, and Revenue Management Cloud System (RMCS). * Owns resolution of service module-specific issues from initial triage through escalation. * Documents business requirements and assesses process impacts related to service processes. * Provides updates on solution design, implemented fixes, and functionally resolved tickets. * Interfaces with finance business functions, Business Process Enablement Lead, and Training & Knowledge Coordinator on the business side. * Escalates unresolved issues to ERP Second Level Support on the IT side. * Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for finance-specific processes. * Handles module-specific user queries and functional triage across AP, AR, GL, and related modules. * Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules. * Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users. * Oracle EBS (AP, AR, GL, FA, EBTAX/VERTEX, SLA, Localization, Cash Management, CST, Project Accounting, RMCS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies. QUALIFICATIONS * Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline. * 2-4 years in Oracle EBS functional support or business process enablement. * Experience in handling module-specific user queries and functional triage. * Exposure to Oracle EBS module workflows and business process operations in a field services or aftermarket services environment. * Strong written and verbal communication skills in English; other languages are a plus. * Ability to provide clear process guidance to business users and document business requirements effectively for ERP delivery teams. * Analytical thinking and problem-solving skills. * Ability to perform root-cause categorization, identify recurring issue patterns, and assess process impacts. * Deep functional knowledge of Oracle EBS finance modules (AP, AR, GL, FA, EBTAX/VERTEX, SLA, Localization, Cash Management, CST, Project Accounting, RMCS). * Proficiency in process mapping, transaction flows, and exception handling. * Experience with formalization of module-specific business requirements. PHYSICAL & ENVIRONMENTAL DEMANDS * No special physical requirements. TRAVEL REQUIREME
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