Senior Analyst - Specialty Operations Process Improvement
Remote · USFull-time$47–102K/yrPosted 1 day agoStill listed today
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At a glance
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Job overview
The Specialty Process Improvement Senior Analyst supports and executes process and performance improvement projects within Specialty Pharmacy. The role reviews front-end and back-end pharmacy operations to identify opportunities to improve efficiency, quality, customer experience, and financial performance. It also supports initiatives to improve colleague performance on metrics such as call quality and net promoter score.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary The Specialty Process Improvement Sr. Analyst will support and execute process and performance improvement projects within Specialty Pharmacy. The Sr. Analyst will conduct business process reviews of front-end and back-end pharmacy operations to identify opportunities to improve efficiency, quality, customer experience, and financial performance. In addition, the role will support initiatives focused on improving colleague performance across important metrics such as call quality and net promoter score.
Required Qualifications
- 3-5 years of experience supporting operational improvement efforts, process improvement initiatives, project management, or related work
- Experience with and understanding of Lean Six Sigma process improvement tools and methodologies, such as DMAIC, Kaizen, process mapping, and data analysis
- Ability to process and synthesize quantitative and qualitative data to identify insights and actionable solutions
- Data analysis skills, including the ability to analyze structured and unstructured datasets using Excel and other analytical tools
- Ability to support and facilitate working sessions, process reviews, and cross-functional discussions
- Strong presentation and communication skills, including aptitude for fact gathering, writing, and analysis
- Ability to manage multiple priorities, meet deadlines, and deliver quality work
- Ability to effectively interact with stakeholders across different levels of the organization
- Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement
- Demonstrates flexibility to adjust to changing business requirements, strategies, and priorities
Preferred Qualifications
- 5+ years of related experience preferred
- Lean Six Sigma Green Belt or equivalent process improvement training or experience
- Experience in performance measurement and process improvement in call center, customer service, customer experience, front-end pharmacy, back-end pharmacy, transportation, and/or logistics
- Experience in the mail and/or specialty pharmacy space, particularly front-end and/or back-end operations
- Experience with analytical tools such as Minitab, SQL, Python, and/or R
Education
- Bachelor’s degree in a relevant field such as business, engineering, economics, computer science, or operations research, or equivalent related experience.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is:
$46,988.00 - $102,000.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 11/11/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
How this job compares
Set against the 805 open Process Improvement jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This posting$47–102K/yr
- US median$97–150K/yr422 salary ranges
This range's midpoint, $74K, is 40% below the US median midpoint ($123K) — in the lowest quarter of Process Improvement salary ranges across the US.
- Openings
- Olive Jobs lists 34 open Process Improvement jobs in Pennsylvania and 805 across the US. 5% of them nationwide are listed as remote or flexible.
- Hiring the most in Pennsylvania
- PNC4 open
- Merck3 open
- Carnegie Mellon University2 open
- Experience
- This posting asks for at least 3 years of experience; Process Improvement postings that state a minimum ask for 5 years at the median (573 postings).
- Education
- 339 of the 805 open Process Improvement jobs (42%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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